· Brand-new and unactivated aircraft.
· Activated less than 72 hours.
·Aircraft approved via video verification.
· Repaired in an official DJI Service Center (within 72 hours of receiving email invitation)

*Available for Above Products.

DJI Care Enterprise is a service plan specially designed for DJI Enterprise drones. Providing complete accidental coverage and premium protection options that allow unlimited drone replacements . DJI Care Enterprise offers the most comprehensive reassured flying experience ever developed ,specifically made for the needs of commercial drone fleets. DJI Care Enterprise allows you to fly with peace of mind and focus on the task at hand.

DJI Care Enterprise is flexible and customizable, offering two packages providing tailor-made and comprehensive services based on your needs:

DJI Care Enterprise Basic comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement. For damage to drones or payloads caused by user error or accident during normal use and operation., two replacements are offered, and each replacement costs a small additional fee.
DJI Care Enterprise Basic Renew comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement. For damage to drones or payloads caused by user error or accidents during normal use and operation, one replacement will be offered after an additional fee is paid. Additionally, the warranty period of your product will be extended for at least 12 months from the original warranty period. If damage occurs to the product because of product quality issues within the extended warranty period, DJI will cover the repair fees for your product.
* The warranty period of your product will not be extended in the European Union and Britain.
Supported models include the Matrice 200(Matrice 200 V2), Matrice 210(Matrice 210 V2), Matrice 210 RTK(Matrice 210 RTK V2), Matrice 300 RTK, Phantom 4 RTK, P4 Multispectral, Mavic 2 Enterprise Series, Zenmuse Z30, Zenmuse X5S, Zenmuse H20, Zenmuse H20T and Zenmuse P1.

DJI Care Enterprise Plus and DJI Care Enterprise Plus Renew comes into effect at 0:00 on the activation date and expires at 24:00 on the expiration date as specified in the service agreement. Free repair or replacement service is available for damage to drones or payloads due to user error or accident during normal use and operation.
Replacement service will be provided for the following models:
Matrice 200(Matrice 200 V2), Matrice 210(Matrice 210 V2), Matrice 210 RTK(Matrice 210 RTK V2), Matrice 300 RTK, Matrice 600 Pro, Phantom 4 RTK, P4 Multispectral, Mavic 2 Enterprise Series, Zenmuse Z30, Zenmuse X5S, Zenmuse XT,Zenmuse XT2, Zenmuse H20, Zenmuse H20T and Zenmuse P1.
DJI requires the original product to be returned as part of the replacement process. The original product will become property of DJI. Replacement products sent by DJI become property of the coverage owner. A fee equivalent to the damage assessment cost for the original product will be deducted from the owner’s total coverage amount.

Zenmuse XT and Zenmuse XT2: Only free repair services will be provided. To prevent interruptions to your workflow, you can choose to have a backup device provided by DJI sent to you while your product is under repair. The backup device has the equivalent functionality of the original device as well as the performance and reliability of a brand-new product (replacement devices may have minor cosmetic defects). Following the repair of your device, an amount equivalent to the repair fee will be deducted from your coverage amount. Loaned payloads need to be exchanged with repaired payloads. If during the loan period backup payloads are damaged, DJI will deduct an amount equivalent to the repair fees for the loan device from your coverage amount.

1) Number of replacements: A maximum of two replacements are provided for one year for DJI Care Enterprise Basic. Unlimited number of replacements for one year within the guaranteed coverage amount are provided for owners of DJI Care Enterprise Plus.
2) Replacement fee: DJI Care Enterprise Basic requires a separate fee paid for two replacements, while replacements for DJI Care Enterprise Plus are provided free of charge.
3) Logistics service: DJI Care Enterprise Plus replacement service provides overnight delivery, while DJI Care Enterprise Basic provides free land freight.
4) Additional services: There are no additional services for DJI Care Enterprise Basic. Free use of a backup device is available for DJI Care Enterprise Plus.
5) Shared coverage: Coverage amount can be shared between different models for DJI Care Enterprise Plus. Coverage cannot be shared under DJI Care Enterprise Basic.
6) Service mode: Under DJI Care Enterprise Basic, two paid replacement services will be provided to coverage owners. Under DJI Care Enterprise Plus, free repair and unlimited replacement services within the limit of the coverage amount are available to coverage owners.
7) Coverage: For DJI Care Enterprise Plus, a fee equivalent to the damage assessment cost for the original product is deducted from the coverage amount. Under DJI Care Enterprise Basic, the coverage amount is not used for deduction.

1) Number of replacements: For DJI Care Enterprise Basic Renew, only one replacement is provided within the one year of the service. For DJI Care Enterprise Plus Renew, an unlimited number of replacements for one year within the guaranteed coverage amount are provided.
2) Replacement fee: DJI Care Enterprise Basic Renew requires a separate fee paid for the single replacement. Replacements under DJI Care Enterprise Plus Renew are provided free of charge.
3) Additional services: For DJI Care Enterprise Basic Renew, there are no additional services. For DJI Care Enterprise Plus Renew, free use of a backup device is available.
4) Shared coverage: For DJI Care Enterprise Basic Renew, the coverage amount cannot be shared between different models. For DJI Care Enterprise Plus Renew, the coverage can be shared for drones and payloads activated and bound the original DJI Care Enterprise at the same time.
5) Service mode: Under DJI Care Enterprise Basic Renew, one paid replacement service will be provided to coverage owners, and the official warranty period of your product will be extended for at least 12 months. If damage occurs to the product because of product quality issues within the extended warranty period, DJI will cover the repair fees for your product. Under DJI Care Enterprise Plus Renew, free repair and unlimited replacement services within the limit of the coverage amount are available to coverage owners.
6) Coverage: Under DJI Care Enterprise Basic Renew, the coverage amount is not used as a deductible in the case of damage assessment costs. Under DJI Care Enterprise Plus Renew, a deductible equivalent to the damage assessment cost for the original product is deducted from the coverage amount, resulting in a reduction of costs for the DJI Care Enterprise Plus Renew user.

If you have purchased DJI Care Enterprise Plus, no limit is imposed on the number of replacements, as long as the accumulated repair amount does not exceed the total coverage amount. No additional charge is required for replacements under DJI Care Enterprise Plus.

DJI Care Enterprise Basic comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement. You can enjoy two replacement services.

If you have purchased DJI Care Enterprise Plus Renew, no limit is imposed on the number of replacements, as long as the accumulated repair amount does not exceed the total coverage amount. No additional charge is required for replacements under DJI Care Enterprise Plus Renew.

DJI Care Enterprise Basic Renew comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement. During the effective period, one replacement service will be provided.

You will receive a replacement device with the equivalent performance and reliability of a brand-new product (replacement devices may have minor cosmetic defects).

The service comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.

1) The period of validity for DJI Care Enterprise Renew service starts as soon as the previously purchased DJI Care Enterprise service expires.
2) If the two replacements of the DJI Care Enterprise Basic have already been used or the coverage amount of the DJI Care Enterprise Plus runs out before expiration, DJI Care Enterprise Renew services will still not come into effect in advance.
3) The Extended warranty period of the product under DJI Care Enterprise Basic Renew starts as soon as the original warranty period expires, and it terminates at the time same as the expiration time of the DJI Care Enterprise Basic Renew replacement service.

If your drone or payloads meet any of the following conditions, you can purchase DJI Care Enterprise:
1. Brand-new drone or payload that is not activated.
2. Drone or payloads activated for less than 72 hours.
3. Repaired in an official DJI Service Center and within 72 hours of receiving an email invitation.(Please contact support@dji.com to inquire about the inspection process.)

If your drone or payloads meet all of the following conditions, you can purchase DJI Care Enterprise Basic Renew:
1. You have purchased DJI Care Enterprise Basic.
2. Your DJI Care Enterprise Basic has not yet expired.
3. There is at least one product replacement left under your DJI Care Enterprise Basic service.

If your drone or payloads meet all of the following conditions, you can purchase DJI Care Enterprise Plus Renew:
1. You have purchased DJI Care Enterprise Plus.
2. Your DJI Care Enterprise Plus has not yet expired.
3. There is at least 30% coverage amount left under your DJI Care Enterprise Plus service.

No. Currently, only one of the two DJI Care Enterprise packages can be purchased and bound to any drone or payload.

DJI Care Enterprise Basic Renew is only available to users who have purchased DJI Care Enterprise Basic, and DJI Care Enterprise Plus Renew is only available to users who have purchased DJI Care Enterprise Plus.

The parts covered by DJI Care Enterprise series vary with the model of the device:

DJI Care Enterprise Basic

For any damage to your DJI Enterprise drone or payload due to accidents during normal operation within the coverage term of DJI Care Enterprise Basic, a replacement service is offered according to these terms and conditions, and is available for a service fee. The replacement device provided has the equivalent performance and reliability to that of a brand-new product (replacement devices may have minor cosmetic defects).
The scope of replacement service for the Matrice 200(Matrice 200 V2), Matrice 210(Matrice 210 V2), Matrice 210 RTK(Matrice 210 RTK V2), Matrice 300 RTK, Phantom 4 RTK, P4 Multispectral, Mavic 2 Enterprise Series, Zenmuse Z30, Zenmuse H20, Zenmuse H20T and Zenmuse P1 includes:
For the Matrice 200(Matrice 200 V2), the drone’s body and propellers are covered. The propellers need to be sent back with the drone, as they cannot be replaced if sent separately.
For the Matrice 210(Matrice 210 V2) and Matrice 210 RTK(Matrice 210 RTK V2) -Aircraft body, propellers, external GPS, top-mounted single gimbal kit, and bottom-mounted dual gimbals kit are covered. The external GPS, top-mounted single gimbal kit, and bottom-mounted dual gimbals kit need to be sent back with the drone , as they cannot be replaced if sent separately.
For the Matrice 300 RTK - Aircraft body, propellers, upward gimbal connector, downward single gimbal connector, and downward dual gimbal connector are covered. The propellers, upward gimbal connector, downward single gimbal connector, and downward dual gimbal connector need to be sent back with the aircraft, as they cannot be replaced if sent separately.
For the Phantom 4 RTK and P4 Multispectral- Aircraft body, gimbal, battery, and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Mavic 2 Enterprise Series- Aircraft body, bound gimbal and camera, battery, and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Zenmuse Z30, Zenmuse X5S, Zenmuse H20, and Zenmuse H20T the gimbal and camera (including the lens) are covered.
For the Zenmuse P1- The gimbal and camera (including the lens) are covered. The lens need to be sent back with the gimbal and camera for replacement , as it cannot be replaced if sent separately.

If your drone or payload is damaged due to a crash, crushing, and/or collision caused by user error or other accidents and you send it back within the coverage period, you can get it replaced at one of DJI’s official repair centers within the specified coverage period of DJI Care Enterprise Basic.
Under DJI Care Enterprise Basic, DJI requires the original product to be returned as part of the replacement process. The original product becomes property of DJI. Replacement products sent by DJI become property of the coverage owner. Coverage owners are required to pay a fee for the replacement service. DJI Care Enterprise Basic only provides service in the country or region where it is purchased.

DJI Care Enterprise Plus
For any damage to your DJI Enterprise drone or payload due to accidents during normal operation within the service terms of DJI Care Enterprise Plus, free repair or replacement service offered will be charged by deducting the required fee from your coverage amount.
If replacement is required, you will receive a replacement device with the equivalent performance and reliability of a brand-new product (replacement devices may have minor cosmetic defects).
The scope of free repair and replacement service under DJI Care Enterprise Plus for the Matrice 200 (Matrice 200 V2), Matrice 210 (Matrice 210 V2), Matrice 210 RTK, Matrice 300 RTK, Matrice 600 Pro, Phantom 4 RTK, P4 Multispectral, Mavic 2 Enterprise Series, Zenmuse Z30, Zenmuse X5S, Zenmuse XT, Zenmuse XT2, Zenmuse H20, Zenmuse H20T and Zenmuse P1 includes:
For the Matrice 200(Matrice 200 V2), and Matrice 600 Pro – Aircraft body and propellers are covered. The propellers need to be sent back with the drone, as they cannot be replaced if sent separately.
For the Matrice 210(Matrice 210 V2), and Matrice 210 RTK(Matrice 210 RTK V2)- Aircraft body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. The external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals need to be sent back with the aircraft, as they cannot be replaced if sent separately.
For the Matrice 300 RTK - Aircraft body, propellers, upward gimbal connector, downward single gimbal connector, and downward dual gimbal connector are covered. The propellers, upward gimbal connector, downward single gimbal connector, and downward dual gimbal connector need to be sent back with the aircraft, as they cannot be replaced if sent separately.
For the Phantom 4 RTK and P4 Multispectral - Aircraft body, gimbal, battery, and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Mavic 2 Enterprise Series - Aircraft body, bound gimbal and camera, battery and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Zenmuse Z30, Zenmuse X5S, Zenmuse XT, Zenmuse XT2, Zenmuse H20 and Zenmuse H20T the payload (including the lens) are covered.
For the Zenmuse P1- The gimbal and camera (including the lens) are covered. The lens need to be sent back with the gimbal and camera for replacement , as it cannot be replaced if sent separately.

If your drone or payload is damaged due to falling, crushing, and collision caused by user error or other accidents and it is sent back within the coverage period of service, you can get it repaired or replaced at DJI’s repair center within the specified coverage area of DJI Care Enterprise Plus.
If you choose to use DJI Care Enterprise Plus, DJI will provide free repair services or replacements services within the specified coverage amount.

The following services are provided for the following models: Replacement service is provided for the Matrice 200 (Matrice 200 V2), Matrice 210 (Matrice 210 V2), Matrice 210 RTK (Matrice 210 RTK V2), Matrice 300 RTK, Matrice 600 Pro, Phantom 4 RTK, P4 Multispectral, Mavic 2 Enterprise Series, Zenmuse Z30, Zenmuse X5S, Zenmuse XT, Zenmuse XT2, Zenmuse H20, Zenmuse H20T and Zenmuse P1.
DJI requires the original product to be returned as part of the replacement process. Original products sent for replacement become property of DJI. Replacement products sent by DJI become property of the coverage owner. A fee equivalent to the damage assessment cost for the original product will be deducted from the coverage amount.

Zenmuse XT and Zenmuse XT2: Only free repair services will be provided. To prevent your aerial work from being interrupted, you can choose to use a free backup device provided by DJI when your product is under repair. The backup device has the equivalent function to the original device as well as the performance and reliability of a brand-new product (replacement devices may have minor cosmetic defects). Following the repair of your device, an amount equivalent to the repair fee will be deducted from your coverage amount. The loaned payloads will need to be exchanged with repaired payloads. If during the loan period backup payloads are damaged, DJI will deduct an amount equivalent to the repair fees for the loan device from your coverage amount.
DJI Care Enterprise Plus only provides service in the country or region where it is purchased.

Parts covered by DJI Care Enterprise Basic Renew:
For the Matrice 200 (Matrice 200 V2) and Matrice 600 Pro- Aircraft body and propellers are covered. The propellers need to be sent back with the drone, as they cannot be replaced if sent separately.
For the Matrice 210 (Matrice 210 V2) and Matrice 210 RTK (Matrice 210 RTK V2) - Aircraft body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. The propellers, external GPS, top-mounted single fixtures and bottom-mounted dual gimbals need to be sent back with the aircraft, as they cannot be replaced if sent separately.
For the Matrice 300 RTK - Aircraft body, propellers, upward gimbal connector, downward single gimbal connector, and downward dual gimbal connector are covered. The propellers, upward gimbal connector, downward single gimbal connector, and downward dual gimbal connector need to be sent back with the aircraft, as they cannot be replaced if sent separately.
For the Phantom 4 RTK and P4 Multispectral- Aircraft body, gimbal, battery, and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Mavic 2 Enterprise Series- Aircraft body, bound gimbal and camera, battery, and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Zenmuse Z30, Zenmuse X5S, Zenmuse H20, and Zenmuse H20T the gimbal and camera (including the lens) are covered.
For the Zenmuse P1- The gimbal and camera (including the lens) are covered. The lens need to be sent back with the gimbal and camera for replacement , as it cannot be replaced if sent separately.

Parts with extended warranty period covered by DJI Care Enterprise Basic Renew:
For the Matrice 600, the middle frame and Datalink Pro are covered;
For the Matrice 200, Matrice 210 , and Matrice 210 RTK, the drone body (excluding external shell, landing gear base, and FPV module), D-RTK, and Datalink Pro are covered.
For the Matrice 200 V2, Matrice 210 V2, and Matrice 210 RTK V2 , the drone body (excluding external shell, landing gear base, and FPV module) is covered.
For the Matrice 300 RTK, the drone body (excluding the external shell, landing gear base, and battery locker) is covered.
For the Phantom 4 RTK, P4 Multispectral, the drone body, gimbal and camera, vision system and Propulsion system (excluding propellers) are covered.
For the Mavic 2 Enterprise Series, the main controller, vision system, gimbal and camera, and Propulsion system (excluding propellers) are covered.
For the Zenmuse Z30, Zenmuse H20, and Zenmuse H20T, the gimbal and camera (including the lens) is covered.
For the Zenmuse P1, the gimbal and camera (including the lens) are covered, the lens warranty period is extended by 12 months, and the number of lens shutter uses within warranty will not be extended.

Parts covered by DJI Care Enterprise Plus Renew:
For the Matrice 200, Matrice 200 V2 , Matrice 600 Pro, the drone body and propellers are covered. The propellers need to be sent back with the drone, as they cannot be replaced if sent separately.
For the Matrice 210 (Matrice 210 V2) and Matrice 210 RTK (Matrice 210 RTK V2), the drone body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. The propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals need to be sent back with the drone, as they cannot be replaced if sent separately.
For the Matrice 300 RTK - Aircraft body, propellers, upward gimbal connector, downward single gimbal connector, and downward dual gimbal connector are covered. The propellers, upward gimbal connector, downward single gimbal connector, and downward dual gimbal connector need to be sent back with the aircraft, as they cannot be replaced if sent separately.
For the Phantom 4 RTK and P4 Multispectral- Aircraft body, gimbal, battery, and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Mavic 2 Enterprise Series- Aircraft body, bound gimbal and camera, battery, and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Zenmuse Z30, Zenmuse X5S, Zenmuse H20, and Zenmuse H20T, the gimbal and camera (including the lens) are covered.
For the Zenmuse P1- The gimbal and camera (including the lens) are covered. The lens need to be sent back with the gimbal and camera for replacement , as it cannot be replaced if sent separately.

There is no deductible.

If you have purchased the activation card for DJI Care Enterprise or DJI Care Enterprise Renew, contact your local dealer and provide your activation code and serial number (of your drone or payload) to activate and bind it to your device.

If you have purchased, activated, and bound DJI Care Enterprise Plus (DJI Care Enterprise Plus Renew) with several drones at the same time, you can choose whether to share the coverage amount or not.
Note:
1) Under DJI Care Enterprise Basic(DJI Care Enterprise Basic Renew), the number of replacements for multiple drones or payloads cannot be shared.
2) If you have only one DJI drone and purchase DJI Care Enterprise Plus(DJI Care Enterprise Plus Renew), the coverage amount cannot be shared with other drones not purchased and bound to DJI Care Enterprise Plus(DJI Care Enterprise Plus Renew).
3)The coverage amount sharing service of DJI Care Enterprise Plus(DJI Care Enterprise Plus Renew) is only available for drones or payloads that the DJI Care Enterprise Plus(DJI Care Enterprise Plus Renew) coverage plan is purchased, activated, and bound with at the time of purchase. Coverage amounts cannot be shared in any other case.

DJI Care Enterprise Basic Renew can be purchased only one time before DJI Care Enterprise Basic expires.
DJI Care Enterprise Plus Renew can be purchased only one time before DJI Care Enterprise Plus expires..

The service is available in Mainland China, USA, Canada, the European Union, the United Kingdom, Australia and Korea. The service varies in different areas . DJI Care Enterprise Renew is not available in Japan. You can contact your nearest dealer for more details.

No global warranty is available under DJI Care Enterprise(DJI Care Enterprise Renew).
Please send your drone to your specified local repair center for replacement and repair.
For example: If you have a U.S. version DJI Care Enterprise, you can only have your device repaired or replaced for free at DJI’s after-service repair centers in the U.S.

Yes, water-damaged drones or payloads are covered by DJI Care Enterprise and DJI Care Enterprise Renew. If your drone or payload has water damage, you are eligible for a repair or replacement service.

DJI Care Enterprise or DJI Care Enterprise Renew service will be bound with the serial number of your drones or payloads. If you need any replacement service, you can go to the support page on DJI’s official website to set up the Online Repair Request service or contact DJI Support at http://www.dji.com/support. After sending your application, send your device to the designated DJI repair center. The serial number of the replaced drone or payload will be automatically updated in the system and your service will not be affected.

The serial number of Matrice series is on the inside of the central Board.
The serial number of Phantom 4 RTK and P4 Multispectral is on the inside of the battery compartment.
The serial number of Mavic 2 Enterprise Series is on the inside of the battery compartment.
The serial number of Zenmuse Z30 is on the gimbal axis.
The serial number of Zenmuse XT, Zenmuse XT2, Zenmuse H20 and Zenmuse H20T is on the gimbal axis.
The serial number of Zenmuse P1 is on the real camera cover.




After receiving your defective drone or payload, we will assess the damage and check the drone and/or payload serial number and agreement number to confirm that you have purchased DJI Care Enterprise or DJI Care Enterprise Renew, checking whether the damages to your drone or payload is within the coverage period of DJI Care Enterprise or DJI Care Enterprise Renew.

If the serial number changes during repair or replacement, it will be updated on the system and this won’t have any effect on future services. The coverage period will not be recalculated and will remain subject to your service agreement.

Thank you for purchasing one of the DJI Care Enterprise services exclusively designed for DJI Enterprise drones. Please pay attention to the following terms and conditions before you use these products:

1. You have been informed about and agreed to these terms before you purchase this service.
2. This service comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement provided by DJI after you purchase one of the DJI Care Enterprise packages.
3. This service is provided by SZ DJI Technology Co., Ltd. or its designated affiliates (hereinafter referred to as the “Company” or “DJI”).

In order to ensure better use of DJI drones and payloads to provide a more reassured flying experience, DJI Care Enterprise service plan offers coverage for the Matrice 200 series, Phantom 4 RTK, P4 Multispectral, Mavic 2 Enterprise,Mavic 2 Enterprise Dual and Zenmuse series to provide free repair or replacement services for damage to drones, or payloads which arise from normal use or operation.
DJI Care Enterprise is flexible and customizable, offering two different packages that provide comprehensive tailor-made services based on your needs.
The service scope is detailed as follows:

DJI Care Enterprise Basic
Within the service period of DJI Care Enterprise Basic, for any damage to your DJI Enterprise drone, gimbal, or camera due to accidents during normal operation, replacement service offered by DJI according to these terms and conditions is available for a service fee. The replacement device provided has the equivalent performance and reliability to that of a brand-new product (replacement devices may have minor cosmetic defects).
The scope of the replacement service includes:
For the Matrice 200 (Matrice 200 V2)- Aircraft body and propellers are covered. The propellers need to be sent back with the drone,as they cannot be replaced if sent separately.
For the Matrice 210 (Matrice 210 V2) and Matrice 210 RTK (Matrice 210 RTK V2) - Aircraft body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. The external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals need to be sent back with drone, as they cannot be replaced if sent separately.
For the Matrice 300 RTK - Aircraft body, propellers, upward gimbal connector,downward single gimbal connector and downward dual gimbal connector are covered. The propellers, upward gimbal connector, downward single gimbal connector, and downward dual gimbal connector need to be sent back with the drone, as they cannot be replaced if sent separately.
For the Phantom 4 RTK and P4 Multispectral - Aircraft body, gimbal, battery, and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Mavic 2 Enterprise Series - Aircraft bound gimbal and camera, battery and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Zenmuse Z30, Zenmuse X5S, Zenmuse H20 and Zenmuse H20T the gimbal and camera (including the lens) are covered.
For the Zenmuse P1- The gimbal and camera (including the lens) are covered. The lens need to be sent back with the gimbal and camera for replacement , as it cannot be replaced if sent separately.

DJI Care Enterprise Basic Renew
For damage to drones or payloads caused by user error or accidents during normal use and operation, one replacement will be offered after an additional fee is paid. Additionally, the warranty period of your product will be extended for at least 12 months from the original warranty period. If damage occurs to the product because of product quality issues within the extended warranty period, DJI will cover the repair fees for your product.
* The warranty period of your product will not be extended in the European Union and Britain.
The scope of the replacement service includes:
For the Matrice 200 (Matrice 200 V2) and Matrice 600 Pro- Aircraft body and propellers are covered. The propellers need to be sent back with the drone, as they cannot be replaced if sent separately.
For the Matrice 210 (Matrice 210 V2) and Matrice 210 RTK (Matrice 210 RTK V2) - Aircraft body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. The propellers, external GPS, top-mounted single fixtures and bottom-mounted dual gimbals need to be sent back with the aircraft, as they cannot be replaced if sent separately.
For the Matrice 300 RTK - Aircraft body, propellers, upward gimbal connector,downward single gimbal connector and downward dual gimbal connector are covered. The propellers, upward gimbal connector, downward single gimbal connector, and downward dual gimbal connector need to be sent back with the drone, as they cannot be replaced if sent separately.
For the Phantom 4 RTK and P4 Multispectral - Aircraft body, gimbal, battery, and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Mavic 2 Enterprise Series - Aircraft bound gimbal and camera, battery and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Zenmuse Z30, Zenmuse X5S, Zenmuse H20, and Zenmuse H20T the gimbal and camera (including the lens) are covered.
For the Zenmuse P1- The gimbal and camera (including the lens) are covered. The lens need to be sent back with the gimbal and camera for replacement , as it cannot be replaced if sent separately.

If your drone or payload is damaged due to a crash, crushing, and/or collision caused by user error or other accidents and it is sent back within your coverage period, you can get it replaced at one of DJI’s official repair centers within the specified coverage period of DJI Care Enterprise Basic and DJI Care Enterprise Basic Renew.
Under DJI Care Enterprise Basic and DJI Care Enterprise Basic Renew coverage, DJI requires the original product to be returned as part of the replacement process. The original product will become the property of DJI. Products sent by DJI become property of the coverage owner and require a replacement service payment fee. DJI Care Enterprise Basic and DJI Care Enterprise Basic Renew only provides service in the country or region where it is purchased.

DJI Care Enterprise Plus
Within the service period of DJI Care Enterprise Plus, for any damage to your DJI Enterprise drone, gimbal, or camera due to accidents during normal operation, free repair or replacement services offered will be charged by deducting the required repair/replacement fees from your coverage amount.
The scope of free repair and replacement services includes:
For the Matrice 200(Matrice 200 V2) , Matrice 600 Pro – Aircraft body and propellers are covered. The propellers must be sent back with the drone , as they cannot be replaced if sent separately.
For the Matrice 210 (Matrice 210 V2) and Matrice 210 RTK(Matrice 210 RTK V2) - Aircraft body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. The external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals need to be sent back with drone, as they cannot be replaced if sent separately.
For the Matrice 300 RTK - Aircraft body, propellers, propellers, upward gimbal connector, downward single gimbal connector, and downward dual gimbal connector are covered. The propellers, upward gimbal connector, downward single gimbal connector, and downward dual gimbal connector need to be sent back with the drone, as they cannot be replaced if sent separately.
For the Phantom 4 RTK and P4 Multispectral - Aircraft body, gimbal, battery, and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Mavic 2 Enterprise Series - Aircraft body, bound gimbal and camera, battery and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Zenmuse Z30, Zenmuse X5S, Zenmuse XT, Zenmuse XT2, Zenmuse H20 and Zenmuse H20T, the gimbals and camera (including the lens) are covered.
For the Zenmuse P1- The gimbal and camera (including the lens) are covered. The lens need to be sent back with the gimbal and camera for replacement , as it cannot be replaced if sent separately.

DJI Care Enterprise Plus Renew
Within the service period of DJI Care Enterprise Plus Renew, for any damage to your DJI Enterprise drone, gimbal, or camera due to accidents during normal operation, free repair or replacement services offered will be charged by deducting the required repair/replacement fees from your coverage amount.
If replacement is required, you will receive a replacement device with the equivalent performance and reliability of a brand-new product (replacement devices may have minor cosmetic defects).
The scope of free repair and replacement services includes:
For the Matrice 200(Matrice 200 V2) ,Matrice 600 Pro – Aircraft body and propellers are covered. The propellers need to be sent back with the drone, as they cannot be replaced if sent separately.
For the Matrice 210 (Matrice 210 V2) and Matrice 210 RTK(Matrice 210 RTK V2) - Aircraft body, propellers, external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals are covered. The external GPS, top-mounted single gimbal fixtures, and bottom-mounted dual gimbals need to be sent back with drone, as they cannot be replaced if sent separately.
For the Matrice 300 RTK - Aircraft body, propellers, propellers, upward gimbal connector, downward single gimbal connector, and downward dual gimbal connector are covered. The propellers, upward gimbal connector, downward single gimbal connector, and downward dual gimbal connector need to be sent back with the drone, as they cannot be replaced if sent separately.
For the Phantom 4 RTK and P4 Multispectral - Aircraft body, gimbal, battery, and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Mavic 2 Enterprise Series - Aircraft body, bound gimbal and camera, battery and propellers are covered. Batteries and propellers need to be sent back with the aircraft and gimbal for replacement, as they cannot be replaced if sent separately.
For the Zenmuse Z30, Zenmuse X5S, Zenmuse XT, Zenmuse XT2, Zenmuse H20 and Zenmuse H20T, the gimbals and camera (including the lens) are covered.
For the Zenmuse P1- The gimbal and camera (including the lens) are covered. The lens need to be sent back with the gimbal and camera for replacement , as it cannot be replaced if sent separately.

If your drone or payload is damaged due to falling, crushing, or collision caused by user error or other accidents and is sent back within the coverage period, you can get it repaired or replaced at DJI’s repair center within the specified area of DJI Care Enterprise Plus and DJI Care Enterprise Plus Renew.
DJI requires the original product to be returned as part of the replacement process. Products sent to DJI for replacement become property of DJI. Replacement products sent by DJI become property of the coverage owner and require a replacement service payment fee. DJI Care Enterprise Plus and DJI Care Enterprise Plus Renew only provides service in the country or region where it is purchased.
Replacement service for the Zenmuse XT and Zenmuse XT2 is not offered: only free repair service is provided. To prevent workflow interruptions, you can choose to use a free backup device provided by DJI when your product is under repair. The backup devices have the equivalent function to the original device as well as the performance and reliability of a brand-new product (backup devices may have minor cosmetic defects). An amount equivalent to the repair fee will be deducted from your coverage amount. Loaned gimbals and cameras need to be exchanged with the repaired camera. If during the loan period, the backup camera payload is damaged, DJI will deduct an amount equivalent to the repair fees for the loan device from your coverage amount.

DJI Care Enterprise / DJI Care Enterprise Renew does not cover the following:
1. Drone, payload, or accessories that are fully or partly missing;
2. Products are stolen, robbed, lost, missing or discarded;
3. Damage caused by flight under unsuitable conditions;
4. Damaged parts not within the coverage, include the remote controllers and other additionally purchased accessories installed by customers on their own;
5. Deliberate loss;
6. Abrasions and shell damage that do not affect the performance of the product;
7. Direct and indirect loss caused by natural disasters, wars, military actions, riots, coups, rebellions and terrorist activities;
8. Replacement requests beyond the coverage period of DJI Care Enterprise;
9. Extra fees resulting from technical enhancements or performance improvements;
10. Damage resulting from modifications that are not in accordance with manual recommendations, or the use of incompatible batteries and chargers;
11. Damage resulting from the use of third party accessories, batteries, or software;
12. Circumstances specified in the terms of service leading to termination of the replacement service under DJI Care Enterprise;
13. Any lawsuit, attribution and relevant expense related to DJI Care Enterprise warranty liability;
14. Application for service from outside the region of purchase;
15. Personal injury or property damage of consumers or other personnel caused by a drone, gimbal, camera, payload, or image sensor;
16. Direct loss or anticipated profit in any form;
17. Damages due to unauthorized modification, disassembly or opening of the shell by customer or user;
18. Damages due to incorrect installation, use and operation not in accordance with requirements in the user manual;
19. Damages due to unauthorized repair of assembly parts by customers.

DJI Care Enterprise Basic
1. DJI Care Enterprise Basic provides two replacements. After two replacements, it should be considered that DJI has completely fulfilled its obligations under this DJI Care Enterprise Basic Service Agreement and the DJI Care Enterprise Basic service is thus terminated.
2. Under DJI Care Enterprise Basic, the replacement service provides a replacement device that has the equivalent performance and reliability to that of a brand-new product (replacement devices may have minor cosmetic defects).
3. DJI replacement coverage requires the original product to be returned as part of the replacement process. Products sent to DJI for replacement become property of DJI. Replacement products sent by DJI become property of the coverage owner.

DJI Care Enterprise Basic Renew
1. DJI Care Enterprise Basic Renew provides one replacements. After one replacements, it should be considered that DJI has completely fulfilled its obligations under this DJI Care Enterprise Basic Renew Service Agreement and the DJI Care Enterprise Basic Renew service is thus terminated.
2. Under DJI Care Enterprise Basic Renew, the replacement service provides a replacement device that has the equivalent performance and reliability to that of a brand-new product (replacement devices may have minor cosmetic defects).
3. DJI replacement coverage requires the original product to be returned as part of the replacement process. Products sent to DJI for replacement become property of DJI. Replacement products sent by DJI become property of the coverage owner.

DJI Care Enterprise Plus
1. Enjoy unlimited replacement services as long as the coverage amount of DJI Care Enterprise Plus bound to your drone or payload is not met or exceeded. When coverage amount is met, it should be considered that DJI has completely fulfilled its obligations under this DJI Care Enterprise Plus Agreement and DJI Care Enterprise Plus service is thus terminated.
2. If you choose to use the DJI Care Enterprise Plus replacement service, you will receive a replacement device that has the equivalent performance and reliability to that of a brand-new product (replacement devices may have minor cosmetic defects).
3. DJI Care Enterprise Plus replacement coverage requires the original product to be returned as part of the replacement process. Products sent to DJI for replacement become property of DJI. Replacement products sent by DJI to customer become property of the coverage owner.
4. Replacement service for Zenmuse XT and Zenmuse XT2 is not offered: only free repair services will be provided. To prevent workflow interruptions, you can choose to use a free backup device provided by DJI when your product is under repair. The backup devices have equivalent function to the original device as well as the performance and reliability of a brand-new product (backup devices may have minor cosmetic defects). An amount equivalent to the repair fee will be deducted from your coverage amount. Loaned payloads need to be exchanged with the repaired components after repaired payload is returned to coverage owner. If during the loan period, the backup payload is damaged, DJI will deduct an amount equivalent to the repair fees for the loan device from your coverage amount.

DJI Care Enterprise Plus Renew
1. Enjoy unlimited replacement service as long as the coverage amount of DJI Care Enterprise Plus Renew bound to your drone or payload is not met or exceeded. When coverage amount is met, it should be considered that DJI has completely fulfilled its obligations under this DJI Care Enterprise Plus Renew Agreement and DJI Care Enterprise Plus Renew service is thus terminated.
2. If you choose to use DJI Care Enterprise Plus Renew replacement service, you will receive a replacement device that has the equivalent performance and reliability to that of a brand-new product (replacement devices may have minor cosmetic defects).
3. DJI Care Enterprise Plus Renew replacement coverage requires the original product to be returned as part of the replacement process. Products sent to DJI for replacement become property of DJI. Replacement products sent by DJI to customer become property of the coverage owner.
4. Replacement service for Zenmuse XT and Zenmuse XT2 is not offered: Only free repair services will be provided. To prevent workflow interruptions, you can choose to use a free backup device provided by DJI when your product is under repair. The backup devices have equivalent function to the original device as well as the performance and reliability of a brand-new product (backup devices may have minor cosmetic defects). An amount equivalent to the repair fee will be deducted from your coverage amount. Loaned payloads need to be exchanged with the repaired components after repaired payload is returned to coverage owner. If during the loan period, the backup payload is damaged, DJI will deduct an amount equivalent to the repair fees for the loan device from your coverage amount.

DJI Care Enterprise Basic
Product replacement fee: Once payment for DJI Care Enterprise Basic coverage is made, you can enjoy up to two replacements within your coverage period. Each replacement requires a small additional replacement fee.
Shipping and taxes: If your location is not within the coverage area of DJI Care Enterprise Basic, when using this service plan, DJI will cover the Shipping fees for your device to be shipped to the coverage area within your country. Postage fees and taxes incurred from shipping to the customer’s area are not covered by DJI. DJI is entitled to refuse to provide service for circumstances not meeting the above conditions.
There are no hidden costs for accidental damage replacement service apart from the fees mentioned above. If you need the replacement service, the corresponding replacement fee based on your products are required as follows:
In NA region (US & Canada):
Matrice 200/Matrice 200 V2: $569 for the first replacement and $599 for the second replacement.
Matrice 210/Matrice 210 V2: $899 for the first replacement and $1,099 for the second replacement.
Matrice 210 RTK/Matrice 210 RTK V2: $1299 for the first replacement and $1,499 for the second replacement.
Matrice 300 RTK: $799 for the first replacement and $899 for the second replacement.
Phantom 4 RTK: $299 for the first replacement and $399 for the second replacement.
P4 Multispectral: $299 for the first replacement and $399 for the second replacement.
Mavic 2 Enterprise: $149 for the first replacement and$189 for the second replacement.
Mavic 2 Enterprise Dual: $249 for the first replacement and $289 for the second replacement.
Zenmuse Z30: $239 for the first replacement and $369 for the second replacement.
Zenmuse X5S: $149 for the first replacement and $219 for the second replacement.
Zenmuse H20: $309 for the first replacement and $349 for the second replacement.
Zenmuse H20T: $859 for the first replacement and $969 for the second replacement.
Zenmuse P1: $520 for the first replacement and $580 for the second replacement.

In the EU region :
Matrice 200/Matrice 200 V2:€639for the first replacement and€699 for the second replacement.
Matrice 210/Matrice 210 V2:€809 for the first replacement and€899 for the second replacement.
Matrice 210 RTK/Matrice 210 RTK V2:€929 for the first replacement and€999 for the second replacement.
Matrice 300 RTK: €699 for the first replacement and €799 for the second replacement.
Phantom 4 RTK: €299 for the first replacement and €399 for the second replacement.
P4 Multispectral: €319 for the first replacement and €419 for the second replacement.
Mavic 2 Enterprise: €159 for the first replacement and€209for the second replacement.
Mavic 2 Enterprise Dual: €269 for the first replacement and€309for the second replacement.
Zenmuse H20: €269 for the first replacement and €309 for the second replacement.
Zenmuse H20T: €719 for the first replacement and €819 for the second replacement.
Zenmuse P1: €430 for the first replacement and €480 for the second replacement.

In the UK region:
Matrice 200/Matrice 200 V2: £579 for the first replacement and £599 for the second replacement.
Matrice 210/Matrice 210 V2: £739 for the first replacement and £799 for the second replacement.
Matrice 210 RTK/Matrice 210 RTK V2: £819 for the first replacement and £899 for the second replacement.
Matrice 300 RTK: £659 for the first replacement and £739 for the second replacement.
Phantom 4 RTK: £304 for the first replacement and £380 for the second replacement.
P4 Multispectral: £339 for the first replacement and £419 for the second replacement.
Mavic 2 Enterprise: £129 for the first replacement and£199 for the second replacement.
Mavic 2 Enterprise Dual: £249 for the first replacement and £299 for the second replacement.
Zenmuse H20: £259 for the first replacement and £299 for the second replacement.
Zenmuse H20T: £689 for the first replacement and £789 for the second replacement.
Zenmuse P1: £400 for the first replacement and £460 for the second replacement.

In the AU region:
Matrice 200/Matrice 200 V2: AUD 889 for the first replacement and AUD 929 for the second replacement.
Matrice 210/Matrice 210 V2: AUD 1199 for the first replacement and AUD 1399 for the second replacement.
Matrice 210 RTK/Matrice 210 RTK V2: AUD 1409 for the first replacement and AUD 1499 for the second replacement.
Matrice 300 RTK: AUD 1199 for the first replacement and AUD 1359 for the second replacement.
Phantom 4 RTK: AUD 499 for the first replacement and AUD 639 for the second replacement.
P4 Multispectral: AUD 519for the first replacement and AUD 659 for the second replacement.
Mavic 2 Enterprise: AUD 329 for the first replacement and AUD 409 for the second replacement.
Mavic 2 Enterprise Dual: AUD 439 for the first replacement and AUD 479 for the second replacement.
Zenmuse H20: AUD 479 for the first replacement and AUD 539 for the second replacement.
Zenmuse H20T: AUD 1259 for the first replacement and AUD 1429 for the second replacement.
Zenmuse P1: AUD 800 for the first replacement and AUD 900 for the second replacement.

In the Korea region:
Phantom 4 RTK: KRW 616000 for the first replacement and KRW 704000 for the second replacement.
Mavic 2 Enterprise: KRW 242000 for the first replacement and KRW 275000 for the second replacement.
Mavic 2 Enterprise Dual: KRW 330000 for the first replacement and KRW 374000 for the second replacement.

DJI Care Enterprise Basic Renew
Product replacement fee: Once payment for DJI Care Enterprise Basic Renew coverage is made, you can enjoy one replacement within your coverage period. Each replacement requires a small additional replacement fee.
Shipping and taxes: If your location is not within the coverage area of DJI Care Enterprise Basic Renew, when using this service plan, DJI will cover the Shipping fees for your device to be shipped to the coverage area within your country. Postage fees and taxes incurred from shipping to the customer’s area are not covered by DJI. DJI is entitled to refuse to provide service for circumstances not meeting the above conditions.
There are no hidden costs for accidental damage replacement service apart from the fees mentioned above. If you need the replacement service, corresponding replacement fee based on your products are required as follows:
In NA region (US & Canada):
Matrice 200/Matrice 200 V2: $569 for the replacement
Matrice 210/Matrice 210 V2: $899 for the replacement
Matrice 210 RTK/Matrice 210 RTK V2: $1299 for the replacement.
Matrice 300 RTK: $799 for the replacement.
Phantom 4 RTK: $299 for the replacement.
P4 Multispectral: $299 for the replacement.
Mavic 2 Enterprise: $149 for the replacement.
Mavic 2 Enterprise Dual: $249 for the replacement.
Zenmuse Z30: $239 for the replacement.
Zenmuse X5S: $149 for the replacement.
Zenmuse H20: $309 for the replacement.
Zenmuse H20T: $859 for the replacement.
Zenmuse P1: $520 for the replacement.

In the EU region:
Matrice 200/Matrice 200 V2:€639for the replacement.
Matrice 210/Matrice 210 V2:€809 for the replacement.
Matrice 210 RTK/Matrice 210 RTK V2:€929 for the replacement.
Matrice 300 RTK: €699 for the replacement.
Phantom 4 RTK: €299 for the replacement.
P4 Multispectral: €319 for the replacement.
Mavic 2 Enterprise: €159 for the replacement.
Mavic 2 Enterprise Dual: €269 for the replacement.
Zenmuse H20: €269 for the replacement.
Zenmuse H20T: €719 for the replacement.
Zenmuse P1: €430 for the replacement.

In the UK region:
Matrice 200/Matrice 200 V2: £579 for the replacement.
Matrice 210/Matrice 210 V2: £739 for the replacement.
Matrice 210 RTK/Matrice 210 RTK V2: £819 for the replacement.
Matrice 300 RTK: £659 for the replacement.
Phantom 4 RTK: £304 for the replacement.
P4 Multispectral: £339 for the replacement.
Mavic 2 Enterprise: £129 for the replacement.
Mavic 2 Enterprise Dual: £249 for the replacement.
Zenmuse H20: £259 for the replacement.
Zenmuse H20T: £689 for the replacement.
Zenmuse P1: £400 for the replacement.

In the AU region:
Matrice 200/Matrice 200 V2: AUD 889 for the replacement.
Matrice 210/Matrice 210 V2: AUD 1199 for the replacement.
Matrice 210 RTK/Matrice 210 RTK V2: AUD 1409 for the replacement.
Matrice 300 RTK: AUD 1199 for the replacement.
Phantom 4 RTK: AUD 499 for the replacement.
P4 Multispectral: AUD 519for the replacement.
Mavic 2 Enterprise: AUD 329 for the replacement.
Mavic 2 Enterprise Dual: AUD 439 for the replacement.
Zenmuse H20: AUD 479 for the replacement.
Zenmuse H20T: AUD 1259 for the replacement.
Zenmuse P1: AUD 800 for the replacement.

In the Korea region:
Phantom 4 RTK: KRW 616000 for the replacement.
Mavic 2 Enterprise: KRW 242000 for the replacement.
Mavic 2 Enterprise Dual: KRW 330000 for the replacement.

DJI Care Enterprise Plus
Product replacement fee: Once payment for DJI Care EnterprisePlus is made, no additional repair costs are required within the scope of the coverage amount for service within coverage period. DJI Care Enterprise Plus has no deductible.
Shipping and taxes: If your area is not within the coverage of DJI Care Enterprise Basic when using this service plan, DJI will cover Shipping fees for your device to be shipped to the coverage area within your country. DJI does not cover the postage fees and taxes incurred from shipping to the customer’s area. DJI is entitled to refuse to provide service for circumstances not meeting the above conditions.

DJI Care Enterprise Plus and DJI Care Enterprise Plus Renew coverage amount refers to the value stated in the signed service agreement contract. Please check the amount of coverage purchased in the service agreement. Under no circumstances can the repair or replacement fee under DJI Care Enterprise Plus and DJI Care Enterprise Plus Renew exceed the coverage amount. Any costs exceeding the coverage amount will not be covered by DJI.
When accumulated repair or replacement fees for your DJI drone reaches the coverage amount, it should be considered that DJI has completely fulfilled its obligations under this DJI Care Enterprise Plus or DJI Care Enterprise Plus Renew Service Agreement and the DJI Care Enterprise Plus or DJI Care Enterprise Plus Renew service is thus terminated.
DJI Care Enterprise Plus andDJI Care Enterprise Plus Renew Shared Coverage is only available for drones or payloads (covered by DJI Care Enterprise Plus) that are activated and bound at the time of purchase.
Current models eligible for coverage amount sharing under DJI Care Enterprise Plus and DJI Care Enterprise Plus Renew include: Matrice 200, Matrice 200 V2, Matrice 210, Matrice 210 V2, Matrice 210 RTK,Matrice 300 RTK, Matrice 600 Pro, Phantom 4 RTK, P4 Multispectral, Mavic 2 Enterprise Series,Zenmuse Z30, Zenmuse X5S, Zenmuse XT, Zenmuse XT2, Zenmuse H20, Zenmuse H20T, Zenmuse P1.
Coverage amounts cannot be shared with any other models.

The service plan comes into effect at 0:00 on the start date listed in the service agreement provided by DJI after purchase of one of the DJI Care Enterprise and DJI Care Enterprise Renew packages and expires at 24:00 on the date of expiration.

1. For damages covered within the terms and conditions of your DJI drone, or payload, you can go to DJI’s repair services webpage to apply for “Online Repair Request” or contact DJI Support at http://www.dji.com/support.
2. Following repair request, send your drone or payload to the designated repair center. The items to be sent are subject to the service coverage of the DJI Care Enterprise service you purchased.
1) Please do not send back your remote controller, battery charger or other parts not within the coverage of DJI Care Enterprise, to avoid unrelated expenses not covered under this terms of service.
2) If you have not sent back all the required items, DJI is entitled to refuse to provide service.
3) After confirming that the damages to your device falls within the coverage of DJI Care Enterprise, DJI will send you a repair fee quotation. You can then choose to have your product repaired or replaced.
1) DJI Care Enterprise Basic/DJI Care Enterprise Basic Renew: After replacement service is selected, you will receive a quotation for replacement. Confirm the quotation, make the payment, and DJI will then arrange to send the replacement product..
2) DJI Care Enterprise Plus/DJI Care Enterprise Plus Renew: After the replacement service is selected and DJI determines that the replacement meets the terms of the service agreement, DJI will deduct the corresponding fee from the coverage amount under DJI Care Enterprise Plus and arrange to send the replacement product. For the Zenmuse XT and Zenmuse XT2, only free repair services will be provided. To prevent your aerial work from being interrupted, you can choose to use a free backup device provided by DJI when your product is under repair. The backup device has the equivalent function to the original device as well as the performance and reliability of a brand-new product (backup devices may have minor cosmetic defects).
4. Your DJI Care Enterprise service region should remain consistent with the purchase area of your drone or payload for you to enjoy the normal replacement service normally. The service plan can only be bound to drones or payloads purchased via official or authorized channels of DJI and used in the country or region selected during your purchase.
5. If your area is not within the coverage of DJI Care Enterprise, when using this service plan, DJI will cover the shipping fees for your device to be shipped to the coverage area within your country. DJI does not cover the postage fees and taxes incurred from shipping to the customer’s area. DJI is entitled to refuse to provide service for circumstances not meeting the above conditions.

The DJI Care Enterprise and DJI Care Enterprise Renew service will be terminated automatically in the case of any of the following circumstances:
DJI Care Enterprise Basic and DJI Care Enterprise Basic Renew:
1. The coverage period specified in the service agreement expires;
2. You have used both replacement opportunities under the DJI Care Enterprise Basic and DJI Care Enterprise Basic Renew service bound with your drone.

DJI Care Enterprise Plus and DJI Care Enterprise Plus Renew:
1. The coverage period specified in the service agreement expires;
2. You have reached the coverage amount under the DJI Care Enterprise Plus and DJI Care Enterprise Plus Renew service bound to your drone.

The Company is entitled to terminate the DJI Care Enterprise/DJI Care Enterprise Renew service prematurely in case of any of the following circumstances:
1. Your drone or payload has been repaired in a repair center not officially designated by DJI;
2. You are involved in any fraud, for example: you deliberately damage the product bound to DJI Care Enterprise/DJI Care Enterprise Renew to gain unfair benefits. The Company may refuse to refund and reserves the right to hold you accountable by law under the following circumstances:
3. You have used the coverage service amount on devices not bound to your service plan;
4. Situations that are no longer covered by DJI Care Enterprise/DJI Care Enterprise Renew as stated in the terms;
5. You have applied on your own initiative to cancel the DJI Care Enterprise/DJI Care Enterprise Renew service with confirmation by DJI.

1. If you return your device according to DJI’s return policy, you may apply to cancel the DJI Care Enterprise/DJI Care Enterprise Renew service.
2. The DJI Care Enterprise/DJI Care Enterprise Renew service service cannot be canceled without the return of your DJI drone or payload.
3. Once you start using the DJI Care Enterprise/DJI Care Enterprise Renew service, it cannot be canceled.
4. DJI Care Enterprise/DJI Care Enterprise Renew service cannot be transferred once it is purchased.

1. Before purchasing the DJI Care Enterprise/DJI Care Enterprise Renew service, please carefully read DJI’s privacy policy (http://www.dji.com/policy) and the terms of DJI’s Online Repair Request. Once you send an application to purchase the DJI Care Enterprise/DJI Care Enterprise Renew series service, it is considered that you have read and agreed to comply with this privacy policy and the terms of service for DJI’s Online Repair Request. You will agree to provide your name, company name, e-mail, address, telephone number, fax number, company credit number and ID card number (if applicable) to the Company to facilitate our contact with you for confirmation of your ID and provision of services.
2. If you have requested a DJI Care Enterprise/DJI Care Enterprise Renew service and need to send your product back for replacement or repair, please make backups of your personal information, remove the SD card, and delete all your personal information from the device. DJI shall not be responsible for any loss or damage to you, or leaking of your personal information due to your failure to do so.
3. If you decide to apply for replacement or repair service under DJI Care Enterprise/DJI Care Enterprise Renew, you agree that DJI will delete all the data and information on the device you send back.