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Supported product

Phantom 4 RTK

P4 Multispectral

Zenmuse X5S

Zenmuse Z30

Matrice 600 pro

Matrice 300 RTK

Mavic 2 Enterprise Series

Zenmuse H20

Zenmuse H20T

Zenmuse P1

Mavic 2 Enterprise Advanced

M2EA RTK Module

Zenmuse L1

Zenmuse H20N

Matrice M30

Matrice M30T

DJI Mavic 3E

DJI Mavic 3T

DJI Mavic 3M

· Brand-new and unactivated DJI Enterprise products.
· Activated less than 72 hours.
· Repaired in an official DJI Service Center (within 72 hours of receiving email invitation)

*Available for Above Products.

FAQ

DJI Care Enterprise is an after-sales service plan specially designed for DJI Enterprise products, allowing you to fly with peace of mind without worrying about accidental damage. DJI Care Enterprise offers three packages that provide tailor-made and comprehensive services based on your needs:

DJI Care Enterprise Basic
For accidental damage to DJI Enterprise products during normal use and operation within the coverage period, two replacements are offered, and each replacement costs a small additional fee.

DJI Care Enterprise Plus
For accidental damage to DJI Enterprise products during normal use and operation within the coverage period, a free repair or replacement service is available, provided that your total coverage amount is sufficient for the deduction of a fee equivalent to the damage assessment cost. Shared coverage can be extended to other DJI Enterprise devices bound to DJI Care Enterprise Plus within 30 days after the first binding.

DJI Care Enterprise Basic (2-Year Plan)
For accidental damage to DJI Enterprise products during normal use and operation within the coverage period, three replacements are offered, and each replacement costs a small additional fee.
Additionally, the official warranty period for your product will be extended by at least 12 months. In the event of damage caused by a manufacturing defect within the extended warranty period, DJI will cover the repair fees for your product, provided that it meets all extended warranty requirements specified in the service agreement for DJI Care Enterprise Basic (2-Year Plan).
* For EU and UK versions, the warranty period of your product will not be extended.

DJI Care Enterprise Renew provides a 12-month extension to your DJI Care Enterprise service:

DJI Care Enterprise Basic Renew
For accidental damage to DJI Enterprise products during normal use and operation within the coverage period, one paid replacement service will be provided. Additionally, the official warranty period for your product will be extended by at least 12 months. In the event of damage caused by a manufacturing defect within the extended warranty period, DJI will cover the repair fees for your product, provided that it meets all extended warranty requirements specified in the service agreement for DJI Care Enterprise Renew.
* For EU and UK versions, the warranty period of your product will not be extended.

DJI Care Enterprise Plus Renew
For accidental damage to DJI Enterprise products during normal use and operation within the coverage period, a free repair or replacement service is available, provided that your total coverage amount is sufficient for the deduction of a fee equivalent to the damage assessment cost. Shared coverage can also be extended to other DJI Enterprise devices bound to DJI Care Enterprise Plus within 30 days after the first binding.

DJI Care Enterprise Basic
The 12-month service period comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.

DJI Care Enterprise Plus
The 12-month service period comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.

DJI Care Enterprise Basic (2-Year Plan)
（1）The 24-month service period comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.
（2）The extended warranty period of the product under DJI Care Enterprise Basic (2-Year Plan) starts as soon as the original warranty period expires, and it terminates at the same time as the expiration of the DJI Care Enterprise Basic (2-Year Plan) replacement service.
* For EU and UK versions, the warranty period of your product will not be extended.

DJI Care Enterprise Basic Renew
（1）The 12-month service period comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.
（2）Even if the two replacements of your DJI Care Enterprise Basic have already been used before expiration, DJI Care Enterprise Basic Renew services will not come into effect in advance.
（3）The extended warranty period of the product under DJI Care Enterprise Basic Renew starts as soon as the original warranty period expires, and it terminates at the same time as the expiration of the DJI Care Enterprise Basic Renew replacement service.
* For EU and UK versions, the warranty period of your product will not be extended.

DJI Care Enterprise Plus Renew
（1）The 12-month service period comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement.
（2）Even if the coverage amount of your DJI Care Enterprise Plus runs out before expiration, DJI Care Enterprise Plus Renew services will not come into effect in advance.

The service plans are available in the U.S., Canada, the UK, EU countries, Switzerland, Norway, Liechtenstein, Iceland, Serbia, Monaco, Australia, Japan, South Korea, Hong Kong and Mainland China.
The services for certain models may vary in different regions.

The products supported by DJI Care Enterprise Basic and DJI Care Enterprise Basic Renew are: Matrice 300 RTK, Phantom 4 RTK, P4 Multispectral, Mavic 2 Enterprise series, Mavic 2 Enterprise Advanced, M2EA RTK Module, Zenmuse Z30, Zenmuse X5S, Zenmuse H20, Zenmuse H20T, Zenmuse P1, Zenmuse L1, Zenmuse H20N, Matrice 30, Matrice 30T, DJI Mavic 3E, DJI Mavic 3T and DJI Mavic 3M.

The products supported by DJI Care Enterprise Plus and DJI Care Enterprise Plus Renew are: Matrice 300 RTK, Matrice 600 Pro, Phantom 4 RTK, P4 Multispectral, Mavic 2 Enterprise series, Mavic 2 Enterprise Advanced, M2EA RTK Module, Zenmuse Z30, Zenmuse X5S, Zenmuse H20, Zenmuse H20T, Zenmuse P1, Zenmuse L1, Zenmuse H20N, Matrice 30, Matrice 30T, DJI Mavic 3E, DJI Mavic 3T and DJI Mavic 3M.

The products supported by DJI Care Enterprise Basic (2-Year Plan) are: DJI Mavic 3E, DJI Mavic 3T and DJI Mavic 3M.

The scope of replacement services for DJI Care Enterprise and DJI Care Enterprise Renew is as follows:
（1）Matrice 200 (Matrice 200 V2), Matrice 600 Pro: aircraft body and propellers;
（2）Matrice 210，Matrice 210 RTK: aircraft body, propellers, external GPS,single upward gimbal connector, and dual downward gimbal connectors;
（3）Matrice 210 V2, Matrice 210 RTK V2: aircraft body, propellers, single upward gimbal connector, and dual downward gimbal connectors;
（4）Matrice 300 RTK: aircraft body, propellers, single upward gimbal connector, single downward gimbal connector, and dual downward gimbal connectors;
（5）Phantom 4 RTK and P4 Multispectral: aircraft body, gimbal, battery, and propellers;
（6）Mavic 2 Enterprise Series: aircraft body, bound gimbal and camera, battery, and propellers;
（7）Zenmuse X5S, Zenmuse Z30, Zenmuse XT S, Zenmuse XT, Zenmuse XT2, Zenmuse H20, Zenmuse H20T, Zenmuse P1, and Zenmuse H20N: gimbal and camera (including the lens);
（8）Mavic 2 Enterprise Advanced: aircraft body, bound gimbal and camera, battery, propellers, M2EA Spotlight, M2EA Speaker, and M2EA Beacon;
（9）M2EA RTK Module: M2EA RTK module;
（10）Zenmuse L1: gimbal, lidar, camera, and high-precision inertial navigation module;
（11）Matrice 30 and Matrice 30T: aircraft body, bound gimbal and camera, propellers, RC Plus, and Intelligent Battery Station;
（12）DJI Mavic 3E and DJI Mavic 3T: aircraft body, bound gimbal and camera, battery, propellers and DJI RC Pro Enterprise;
（13）DJI Mavic 3M: aircraft body, bound gimbal and camera, battery, propellers, DJI RC Pro Enterprise and RTK Module.
Quantity of covered components mentioned above: Propeller (Pair) x2, Other Components x1.

Parts with extended warranty period covered by DJI Care Enterprise Basic (2-Year Plan) and DJI Care Enterprise Basic Renew:
（1）Matrice 200 and Matrice 200 V2: aircraft body , flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates);
（2）Matrice 210: aircraft body , flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates), GPS kit (excluding Mounting Bracket), single upward gimbal connector, and dual downward gimbal connectors;
（3）Matrice 210 RTK: aircraft body , flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates), D-RTK antenna, D-RTK processor, GPS kit (excluding Mounting Bracket), single upward gimbal connector, and dual downward gimbal connectors;
（4）Matrice 210 V2: aircraft body, flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates), single upward gimbal connector, and dual downward gimbal connectors;
（5）Matrice 210 RTK V2: aircraft body , flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates), D-RTK 2 antenna (excluding mounting bracket), single upward gimbal connector, and dual downward gimbal connectors;
（6）Matrice 300 RTK: aircraft body, flight Controller System, Propulsion system (excluding propellers) and antenna (transmission antenna and D-RTK antenna), single upward gimbal connector, single downward gimbal connector, and dual downward gimbal connectors;
（7）Phantom 4 RTK and P4 Multispectral: aircraft body, gimbal and camera, vision system, and propulsion system (excluding the propellers);
（8）Mavic 2 Enterprise Series: main controller, vision system, gimbal and camera, and propulsion system (excluding the propellers);
（9）Zenmuse Z30, Zenmuse X5S, Zenmuse H20, Zenmuse H20T, Zenmuse P1, and Zenmuse H20N: gimbal and camera (including the lens) (the original warranty period for Zenmuse P1 lens shall be extended for 12 months, with no extended coverage for lens shutter count);
（10）Mavic 2 Enterprise Advanced: main controller, vision system, gimbal and camera, and propulsion system (excluding the propellers), M2EA Spotlight, M2EA Speaker, and M2EA Beacon;
（11）M2EA RTK Module: M2EA RTK module;
（12）Zenmuse L1: gimbal, lidar, camera, and high-precision inertial navigation module;
（13）Matrice M30 and Matrice M30T: aircraft body, bound gimbal and camera, flight controller system, propulsion system (excluding propellers), antennas (transmission antenna and D-RTK antenna), DJI RC Plus, and Intelligent Battery Station;
（14）DJI Mavic 3E: main controller, vision system, gimbal and camera, propulsion system (excluding the propellers) and DJI RC Pro Enterprise (the original warranty period for DJI Mavic 3E lens shall be extended for 12 months, with no extended coverage for lens shutter count);
（15）DJI Mavic 3T: main controller, vision system, gimbal and camera, propulsion system (excluding the propellers) and DJI RC Pro Enterprise;
（16）DJI Mavic 3M: main controller, vision system, gimbal and camera, propulsion system (excluding the propellers), DJI RC Pro Enterprise and RTK Module (the original warranty period for DJI Mavic 3M lens shall be extended for 12 months, with no extended coverage for lens shutter count).

Notes:
（1）Please send back the relevant components as listed above; otherwise, DJI has the right to require you to send back such components or reject your replacement request. Any component not sent back will not be entitled to DJI Care Enterprise and DJI Care Enterprise Renew services. Please do not send back any components separately, or components that are not standard provided by DJI, including but not limited to propeller, battery, external GPS, single upward gimbal connector, dual downward gimbal connectors, and single lens. DJI has the right to refuse to provide the replacement service if you send back components separately or components that are not standard provided by DJI. Please do not send back your battery charger or other parts that are not within the coverage. Any relevant expenses as well as risks and liability incurred as a result of you doing so shall be borne by you alone.
（2）For drone models with parts that include a battery, you can decide whether to send the battery back if it is working normally. If you send the battery back, DJI will provide you with a new one during the replacement service; if no battery is sent back, DJI will not provide any battery replacement during the service. If your courier company refuses to deliver your battery due to its seriously damaged condition, you may contact DJI and provide photos or videos of the battery without having to send the damaged battery back. Upon verification, DJI will provide you with a new battery in your product replacement.

（1）Replacement Fee
You need to pay a small replacement fee for the DJI Care Enterprise Basic, DJI Care Enterprise Basic (2-Year Plan) or DJI Care Enterprise Basic Renew service. For details, please < click here> for more details on the replacement fee.

For the DJI Care Enterprise Plus or DJI Care Enterprise Plus Renew service, you will not have to pay any additional fees if the replacement cost is within the coverage amount.
If the balance of your coverage amount is insufficient to pay for the repair or replacement fee, you will need to make up for the exceeding amount in order to enjoy the repair or replacement service.

（2）Shipping Fees and Taxes
Any two-way shipping fee incurred within the country or region for which you are requesting to use the DJI Care Enterprise or DJI Care Enterprise Renew service shall be borne by DJI.
If you wish to send your product back internationally or across regions, you must first obtain the consent of DJI, and any tariffs and custom clearance, shipping, and other fees shall be borne by you.
DJI has the right to refuse to provide this service if any of the above criteria is not met.

（1）You can purchase and bind DJI Care Enterprise Basic, DJI Care Enterprise Basic (2-Year Plan) or DJI Care Enterprise Plus if your DJI Enterprise device meets any of the following conditions:
① The DJI Enterprise device is brand-new and unactivated;
② The DJI Enterprise device has been activated for less than 72 hours;
③ Less than 72 hours have passed after the DJI Enterprise device was repaired by an official DJI Service Center.

Note: If your product is under warranty, please record a video following <DJI Care Enterprise Video Verification Tutorial> and upload the video to the Cloud or video platform. After the video is uploaded, please send the link and serial number of your product to support@dji.com. We will review your video and notify your result within 1 to 3 working days. After the verification is passed and you receive a purchasing notice, you can purchase and bind DJI Care Enterprise within 72 hours.

（2）You can purchase and bind DJI Care Enterprise Basic Renew if your DJI Enterprise device meets all the following conditions:
① You have bound your product to DJI Care Enterprise Basic;
② Your DJI Care Enterprise package has not expired;
③ Your DJI Care Enterprise plan has at least one product replacement left.
Note: DJI Care Enterprise Basic Renew cannot be purchased if your product has been bound to DJI Care Enterprise Basic (2-Year Plan).

（3）You can purchase and bind DJI Care Enterprise Plus Renew if your DJI Enterprise device meets all the following conditions:
① You have bound your product to DJI Care Enterprise Plus;
② Your DJI Care Enterprise package has not expired;
③ At least 30% of the coverage amount is left (excluding shared coverage).

No. Currently, you can only purchase DJI Care Enterprise Basic, DJI Care Enterprise Plus, or DJI Care Enterprise Basic (2-Year Plan) for one drone only once.
You can purchase DJI Care Enterprise Basic Renew or DJI Care Enterprise Plus Renew once before the coverage period expires, provided that the criteria for purchasing DJI Care Enterprise Renew are met.
DJI Care Enterprise Basic Renew can only be purchased for products bound with DJI Care Enterprise Basic.
DJI Care Enterprise Plus Renew can only be purchased for products bound with DJI Care Enterprise Plus.
DJI Care Enterprise Renew cannot be purchased if your product has been bound to DJI Care Enterprise Basic (2-Year Plan).

DJI Enterprise can only be purchased once. DJI Enterprise Renew can be purchased once before the coverage period expires, provided that the criteria for purchasing are met.

Any new product replacement will be bound automatically to the DJI Care Enterprise package of the original product, and the replacement unit will enjoy the remaining benefits and warranty period. DJI Care Enterprise and DJI Care Enterprise Renew cannot be purchased again for the new replacement, so please do not repeat purchasing.

After you purchase and bind DJI Care Enterprise Basic, DJI Care Enterprise Basic (2-Year Plan) or DJI Care Enterprise Plus to your Matrice 30, Matrice 30T, DJI Mavic 3E, DJI Mavic 3T and DJI Mavic 3M, a standard maintenance service will be available in the U.S., Canada, the UK, EU countries, Switzerland, Norway, Liechtenstein, Iceland, Serbia, Monaco, Australia and Mainland China. Free maintenance service can be used within the coverage period of the service plan. For the covered parts and maintenance methods of the standard maintenance service, DJI reserves the right of final interpretation.
You can visit the <Service Plans page> to check the validity of your DJI Care Enterprise.
To use the provided maintenance service, please go to the <Online Repair Request page>.

No, there is no deductible for these packages.

Under DJI Care Enterprise Basic, DJI Care Enterprise Basic (2-Year Plan) or DJI Care Enterprise Basic Renew, the number of replacements for multiple drones or payloads cannot be shared.
If you have purchased, activated, and bound DJI Care Enterprise Plus or DJI Care Enterprise Plus Renew with several drones or payloads within 30 days after the first binding, you can choose whether to share the coverage amounts.
(1) The coverage amount of DJI Care Enterprise Plus (DJI Care Enterprise Plus Renew) cannot be shared with other drones or payloads for which no DJI Care Enterprise Plus or DJI Care Enterprise Plus Renew has been purchased.
(2) The shared coverage can only be used for DJI Enterprise drones that are activated and bound to the same DJI Care Enterprise Plus plan within 30 days after the first binding. Additionally, your DJI Care Enterprise Plus Renew coverage will be shared automatically, provided that your DJI Care Enterprise Plus coverage has been shared.
Coverage amounts cannot be shared in any other case.

No global warranty is available under DJI Care Enterprise and DJI Care Enterprise Renew.

If you have purchased DJI Care Enterprise or DJI Care Enterprise Renew, you need to activate it and bind it to your device using your activation code on <DJI’s official website>.

If you have purchased the Auto-Activated DJI Care Enterprise Bundle, an activation page will pop up on your device activation app, where you will be required to register and complete the activation and binding process.

After the DJI Care Enterprise is activated, you can go to the online query page <DJI Status Check> to check the device activation status.

In the event of water damage, you can use a replacement or repair included in you DJI Care Enterprise or DJI Care Enterprise Renew. For more details, please refer to the content specified in the service agreement for your DJI Care Enterprise or DJI Care Enterprise Renew.

For damage covered by the terms and conditions of your DJI Enterprise device, you can go to DJI’s repair services webpage to submit an <Online Repair Request>.
Following the repair request, send your DJI Enterprise device to the designated repair center. The items to be sent are subject to the scope of coverage specified in the service agreement for the DJI Care Enterprise or DJI Care Enterprise Renew service you purchased.

If you have purchased and bound DJI Care Enterprise Basic, DJI Care Enterprise Basic (2-Year Plan) or DJI Care Enterprise Basic Renew, you can apply for the Express service, provided that your service plan is still valid, and at least one replacement is remaining. In the event of any damage to your Enterprise product during normal operation within the coverage period, after you submit a repair request through the correct procedure, DJI will send you a brand-new or equivalent to brand-new products in performance and reliability immediately upon receiving your damaged product.
DJI Care Express supports Phantom 4 RTK, M300 RTK, Zenmuse H20, Zenmuse H20T, Zenmuse P1, Zenmuse L1, Zenmuse H20N, Matrice 30, Matrice 30T and DJI Mavic 3E.

If the serial number changes during repair or replacement, it will be updated on the system and this will not have any effect on future services. The coverage period will not be recalculated and will remain subject to your service agreement.

<Click here to check the serial number of DJI product>：
（1）The serial numbers of the Matrice 200 V2 series aircraft are below the extension port at the aircraft tail.
（2）The serial number of the Matrice 300 RTK aircraft is located at the aircraft nose.
（3）The serial number of the Matrice 600 Pro aircraft is below the No.1 battery compartment.
（4）The serial numbers of the Phantom 4 RTK and P4 Multispectral aircraft are located within the battery compartment.
（5）The serial numbers of the Mavic 2 Enterprise Series and Mavic 2 Enterprise Advanced aircraft are located within the battery compartment.
（6）The serial numbers of the Zenmuse Z30, Zenmuse X5S, Zenmuse H20, Zenmuse H20T, Zenmuse L1, and Zenmuse H20N are located on the gimbal axis.
（7）The serial number of the Zenmuse P1 is located on the camera rear cover.
（8）The serial number of the M2EA RTK module is located at the bottom of the RTK module.
（9）The serial number of the Matrice 30 (or Matrice 30T) is located on the aircraft side panels.
（10）The serial numbers of the DJI Mavic 3E, DJI Mavic 3T and DJI Mavic 3M are located within the battery compartment.

You will receive a replacement device having the same performance and reliability as those of a brand-new product.

Terms of Service

Thank you for purchasing DJI Care Enterprise or DJI Care Enterprise Renew, exclusively designed for DJI Enterprise products.
Please pay attention to the following terms and conditions before you use this service:
1. You have been informed about and agreed to these terms before you purchase this service.

2. To ensure proper use of the service, please ensure the version of DJI Care Enterprise and DJI Care Enterprise Renew you purchased is the same as the region in which you purchased your device.

3. This service can only be bound to devices purchased via DJI’s official or authorized channels and used in the country or region selected during your purchase of this service.

4. DJI Care Enterprise and DJI Care Enterprise Renew can only be purchased once. Any product replacement with a new serial number will be bound automatically to the DJI Care package of the original product and enjoy the remaining benefits and warranty period. Please do not purchase DJI Care Enterprise or DJI Care Enterprise Renew again for the new replacement product. The serial numbers of your DJI product and its components are important information that enables you to use the DJI Care Enterprise or DJI Care Enterprise Renew service. Please keep the information secure and do not disclose it to others. You are solely responsible for the consequences of and liability for any unauthorized use of your DJI product’s serial number and other relevant services bound to it caused by your disclosure of such information.

1. Service Period
The service coverage period for DJI Care Enterprise Basic, DJI Care Enterprise Plus, DJI Care Enterprise Basic Renew or DJI Care Enterprise Plus Renew is 12 months.
The service coverage period for DJI Care Enterprise Basic (2-Year Plan) is 24 months.
It comes into effect at 0:00 on the start date and expires at 24:00 on the expiration date, as specified in the service agreement. You may check the start date of your service agreement on the< DJI Service Plans web page> .

2. Service Overview
DJI Care Enterprise Basic
Within the service period of DJI Care Enterprise Basic, for any accidental damage to your DJI Enterprise product during normal operation, the replacement service offered by DJI according to these terms and conditions is available for a service fee, provided you submit a repair request through the correct procedure and send the relevant components back to DJI.
For Matrice 30, Matrice 30T, DJI Mavic 3E, DJI Mavic 3T, DJI Mavic 3M users, a free standard maintenance service will be provided, which can be used within the service period of DJI Care Enterprise Basic.
Note: a free basic maintenance service will be provided in Japan and the free maintenance service cannot be provided in Korea and Hong Kong, China.

DJI Care Enterprise Plus
Within the service period of DJI Care Enterprise Plus, for any accidental damage to your DJI Enterprise product during normal operation, the repair fees and labor costs incurred within the coverage amount shall be borne by DJI, provided that the product is returned to DJI or an official DJI authorized repair center within the service period.
Any repair fees incurred due to any damage that is not covered by the DJI Care Enterprise Plus service shall be borne by you or covered by any service you have purchased that covers the damage.
Additionally, you may also enjoy DJI’s replacement service by opting to deduct the fee equivalent to the repair fees from your coverage amount, and then submitting a repair request through the correct procedure and sending the relevant components back to DJI.
For Matrice 30, Matrice 30T, DJI Mavic 3E, DJI Mavic 3T, DJI Mavic 3M users, a free standard maintenance service will be provided, which can be used within the service period of DJI Care Enterprise Plus.
Note: a free basic maintenance service will be provided in Japan and the free maintenance service cannot be provided in Korea and Hong Kong, China.

DJI Care Enterprise Basic (2-Year Plan)
Within the service period of DJI Care Enterprise Basic (2-Year Plan), for any accidental damage to your DJI Enterprise product during normal operation, the replacement service offered by DJI according to these terms and conditions is available for a service fee, provided you submit a repair request through the correct procedure and send the relevant components back to DJI.
Additionally, the official warranty period for your product will be extended by at least 12 months. If damage occurs to the product because of a manufacturing defect within the warranty period, DJI will cover the repair fees for your product.
*For EU and UK versions, the warranty period of your product will not be extended.
For DJI Mavic 3E, DJI Mavic 3T, DJI Mavic 3M users, a free standard maintenance service will be provided, which can be used within the service period of DJI Care Enterprise Basic (2-Year Plan).
Note: a free basic maintenance service will be provided in Japan and the free maintenance service cannot be provided in Korea and Hong Kong, China.

DJI Care Enterprise Basic Renew
Within the service period of DJI Care Enterprise Basic Renew, for any accidental damage to your DJI Enterprise product during normal operation, the replacement service offered by DJI according to these terms and conditions is available for a service fee, provided that you submit a repair request through the correct procedure and send the relevant components back to DJI.
Additionally, the official warranty period for your product will be extended by at least 12 months. If damage occurs to the product because of a manufacturing defect within the warranty period, DJI will cover the repair fees for your product.
*For EU and UK versions, the warranty period of your product will not be extended.

DJI Care Enterprise Plus Renew
Within the service period of DJI Care Enterprise Plus Renew, for any accidental damage to your DJI Enterprise product during normal operation, the repair fees and labor costs incurred within the coverage amount shall be borne by DJI, provided that the product is returned to DJI or an official DJI authorized repair center within the service period.
Any repair fees incurred due to any damage that is not covered by the DJI Care Enterprise Plus Renew service shall be borne by you or covered by any service you have purchased that covers the damage.
Additionally, you may also enjoy DJI’s replacement service by opting to deduct the fee equivalent to the repair fees from your coverage amount, and then submitting a repair request through the correct procedure and sending the relevant components back to DJI.

Notes:
（1）The replacement device provided has the same performance and reliability as those of a brand-new product.
（2）Only repair services are available for Zenmuse XT S, Zenmuse XT, and Zenmuse XT2. Replacement services are currently unavailable for this device.

3. Covered Components
The scope of replacement services for DJI Care Enterprise and DJI Care Enterprise Renew is as follows. Please note that if the balance of your coverage amount is insufficient to pay for the repair or replacement fee, you will need to make up for the exceeding amount in order to enjoy the repair or replacement service.
（1）Matrice 200 (Matrice 200 V2) and Matrice 600 Pro: aircraft body and propellers;
（2）Matrice 210 and Matrice 210 RTK: aircraft body, propellers, external GPS,single upward gimbal connector, and dual downward gimbal connectors;
（3）Matrice 210 V2 and Matrice 210 RTK V2: aircraft body, propellers, single upward gimbal connector, and dual downward gimbal connectors;
（4）Matrice 300 RTK: aircraft body, propellers, single upward gimbal connector, single downward gimbal connector, and dual downward gimbal connectors;
（5）Phantom 4 RTK and P4 Multispectral: aircraft body, gimbal, battery, and propellers;
（6）Mavic 2 Enterprise Series: aircraft body, bound gimbal and camera, battery, and propellers;
（7）Zenmuse X5S, Zenmuse Z30, Zenmuse XT S, Zenmuse XT, Zenmuse XT2, Zenmuse H20, Zenmuse H20T, Zenmuse P1, and Zenmuse H20N: gimbal and camera (including the lens);
（8）Mavic 2 Enterprise Advanced: aircraft body, bound gimbal and camera, battery, propellers, M2EA Spotlight, M2EA Speaker, and M2EA Beacon;
（9）M2EA RTK Module: M2EA RTK module;
（10）Zenmuse L1: gimbal, lidar, camera, and high-precision inertial navigation module;
（11）Matrice 30 and Matrice 30T: aircraft body, bound gimbal and camera, propellers, DJI RC Plus, and Intelligent Battery Station;
（12）DJI Mavic 3E and DJI Mavic 3T: aircraft body, bound gimbal and camera, battery, propellers and DJI RC Pro Enterprise;
（13）DJI Mavic 3M: aircraft body, bound gimbal and camera, battery, propellers, DJI RC Pro Enterprise and RTK Module.
Quantity of covered components mentioned above: Propeller (Pair) x2, Other Components x1.

Parts with extended warranty period covered by DJI Care Enterprise Basic (2-Year Plan) and DJI Care Enterprise Basic Renew:
（1）Matrice 200 and Matrice 200 V2: aircraft body , flight Controller System, FPV module, propulsion system (excluding propellers and propeller mounting plates);
（2）Matrice 210: aircraft body , flight controller system, FPV module, propulsion system (excluding propellers and propeller mounting plates), GPS kit (excluding Mounting Bracket), single upward gimbal connector, and dual downward gimbal connectors;
（3）Matrice 210 RTK: aircraft body , flight controller system, FPV module, propulsion system (excluding propellers and propeller mounting plates), D-RTK antenna, D-RTK processor, GPS kit (excluding Mounting Bracket), single upward gimbal connector, and dual downward gimbal connectors;
（4）Matrice 210 V2: aircraft body, flight controller system, FPV module, propulsion system (excluding propellers and propeller mounting plates), single upward gimbal connector, and dual downward gimbal connectors;
（5）Matrice 210 RTK V2: aircraft body , flight controller system, FPV module, propulsion system (excluding propellers and propeller mounting plates), D-RTK 2 antenna (excluding mounting bracket), single upward gimbal connector, and dual downward gimbal connectors;
（6）Matrice 300 RTK: aircraft body, flight controller system, propulsion system (excluding propellers) and antenna (transmission antenna and D-RTK antenna), single upward gimbal connector, single downward gimbal connector, and dual downward gimbal connectors;
（7）Phantom 4 RTK and P4 Multispectral: aircraft body, gimbal and camera, vision system, and propulsion system (excluding the propellers);
（8）Mavic 2 Enterprise Series: main controller, vision system, gimbal and camera, and propulsion system (excluding the propellers);
（9）Zenmuse Z30, Zenmuse X5S, Zenmuse H20, Zenmuse H20T, Zenmuse P1,and Zenmuse H20N: gimbal and camera (including the lens) (the original warranty period for Zenmuse P1 lens shall be extended for 12 months, with no extended coverage for lens shutter count);
（10）Mavic 2 Enterprise Advanced: main controller, vision system, gimbal and camera, and propulsion system (excluding the propellers), M2EA Spotlight, M2EA Speaker, and M2EA Beacon;
（11）M2EA RTK Module: M2EA RTK module;
（12）Zenmuse L1: gimbal, lidar, camera, and high-precision inertial navigation module;
（13）Matrice 30 and Matrice 30T: aircraft body, bound gimbal and camera, flight controller system, propulsion system (excluding propellers), antennas (transmission antenna and D-RTK antenna), DJI RC Plus, and Intelligent Battery Station;
（14）DJI Mavic 3E: main controller, vision system, gimbal and camera, propulsion system (excluding the propellers) and DJI RC Pro Enterprise (the original warranty period for DJI Mavic 3E lens shall be extended for 12 months, with no extended coverage for lens shutter count);
（15）DJI Mavic 3T: main controller, vision system, gimbal and camera, propulsion system (excluding the propellers) and DJI RC Pro Enterprise;
（16）DJI Mavic 3M: main controller, vision system, gimbal and camera, propulsion system (excluding the propellers), DJI RC Pro Enterprise and RTK Module (the original warranty period for DJI Mavic 3M lens shall be extended for 12 months, with no extended coverage for lens shutter count).

Notes:
（1）Please send back the relevant components as listed above; otherwise, DJI has the right to require you to send back such components or reject your replacement request. Any component not sent back will not be entitled to DJI Care Enterprise and DJI Care Enterprise Renew services. Please do not send back any components separately, or components that are not standard provided by DJI, including but not limited to propeller, battery, external GPS, single upward gimbal connector, dual downward gimbal connectors, and single lens. DJI has the right to refuse to provide the replacement service if you send back components separately or components that are not standard provided by DJI. Please do not send back your battery charger or other parts that are not within the coverage. Any relevant expenses as well as risks and liability incurred as a result of you doing so shall be borne by you alone.
（2）For drone models with parts that include a battery, you can decide whether to send the battery back if it is working normally. If you send the battery back, DJI will provide you with a new one during the replacement service; if no battery is sent back, DJI will not provide any battery replacement during the service. If your courier company refuses to deliver your battery due to its seriously damaged condition, you may contact DJI and provide photos or videos of the battery without having to send the damaged battery back. Upon verification, DJI will provide you with a new battery in your product replacement.

4. Service Fees
（1）Replacement Fee
You need to pay a small replacement fee for the DJI Care Enterprise Basic, DJI Care Enterprise Basic (2-Year Plan) or DJI Care Enterprise Basic Renew service. For details, please refer to “Ⅱ. Replacement Fee” of the Terms and Conditions.

For the DJI Care Enterprise Plus or DJI Care Enterprise Plus Renew service, you will not have to pay any additional fees if the replacement cost is within the coverage amount.
If the balance of your coverage amount is insufficient to pay for the repair or replacement fee, you will need to make up for the exceeding amount in order to enjoy the repair or replacement service.

（2）Shipping Fees and Taxes
Any two-way shipping fee incurred within the country or region for which you are requesting to use the DJI Care Enterprise or DJI Care Enterprise Renew service shall be borne by DJI.
If you wish to send your product back internationally or across regions, you must first obtain the consent of DJI, and any tariffs and custom clearance, shipping, and other fees shall be borne by you.
DJI has the right to refuse to provide this service if any of the above criteria is not met.

You need to pay a small replacement fee for the DJI Care Enterprise Basic, DJI Care Enterprise Basic (2-Year Plan) or DJI Care Enterprise Basic Renew service. Please < click here> for more details on the replacement fee.
For the DJI Care Enterprise Plus or DJI Care Enterprise Plus Renew service, you will not have to pay any additional fees if the replacement cost is within the coverage amount.

DJI Care Enterprise and DJI Care Enterprise Renew do not cover the following:
1. Damaged components not within the coverage.
2. Components within the coverage that are fully or partly missing.
3. Components that have been stolen, robbed, or discarded.
4. Damage caused by flight under unsuitable conditions.
5. Damage caused deliberately.
6. Abrasions and shell damage that do not affect the performance of the product.
7. Damage caused by natural disasters, wars, military actions, riots, coups, rebellions, and terrorist activities.
8. Damage caused by use of the product for activities that are illegal or in violation of usage rules.
9. Indirect loss or anticipated profit in any form.
10. Repair or replacement requests that are beyond the coverage period of DJI Care Enterprise or DJI Care Enterprise Renew.
11. Extra fees resulting from technical enhancements or performance improvements.
12. Damage resulting from modifications that are not in accordance with manual recommendations, or the use of incompatible batteries, chargers, or other supporting devices.
13. Damage resulting from the use of third-party accessories, batteries, or software.
14. Damage due to unauthorized repair or replacement of parts.
15. Damage due to modification or disassembly of the product that is non-compliant with official documentation or unauthorized by DJI.
16. Damage due to incorrect installation, or from use and operation not in accordance with the requirements in the user manual.
17. Circumstances specified in the terms of service leading to the termination of the replacement service under DJI Care Enterprise or DJI Care Enterprise Renew.
18. Any lawsuit, arbitration, or expense related to warranty liability under DJI Care Enterprise or DJI Care Enterprise Renew.
19. Applications for service from outside of the region of purchase.
20. Personal injury or property damage to the customer or other personnel caused by the product.

1. DJI will be deemed as having fulfilled its obligations under these terms of service, and this service will be terminated automatically in the case of any of the following circumstances:
（1）The coverage period of DJI Care Enterprise or DJI Care Enterprise Renew expires.
（2）You have used up the replacement opportunities under the DJI Care Enterprise Basic, DJI Care Enterprise Basic (2-Year Plan) or DJI Care Enterprise Basic Renew service.
（3）You have used up the coverage amount under the DJI Care Enterprise Plus or DJI Care Enterprise Plus Renew service.
（4）You have applied on your own initiative to cancel the DJI Care Enterprise or DJI Care Enterprise Renew service with confirmation from DJI.

2. DJI may refuse to provide or may terminate this service in case of any of the following circumstances:
（1）The product for which service is requested was not purchased via DJI’s official or authorized channels.
（2）The version of the DJI Care Enterprise or DJI Care Enterprise Renew is not the same as that from which the bound product was purchased.
（3）The service was requested from outside the coverage area.
（4）The service request date exceeds the coverage period.
（5）The service request was not made through the proper service request procedure.

1. Preparation
（1）Before purchasing the DJI Care Enterprise or DJI Care Enterprise Renew service, please carefully read < DJI’s privacy policy> and the terms of DJI’s Online Repair Request. Once you have purchased or applied to use the DJI Care Enterprise or DJI Care Enterprise Renew service, you are deemed to have read and agreed to comply with this privacy policy and the terms of service for DJI’s Online Repair Request. This means that you have agreed to provide the personal and product information you have entered to DJI, and authorized DJI to use such information when providing you with services. Product information includes but is not limited to your product model and serial number, product settings data, flight operation data, flight environment, and location data.

（2）Before sending your product back for replacement or repair, please back up your personal information and/or delete all the data installed or recorded on the product, including but not limited to images, videos, and installed third-party software and software packages. If any such information cannot be deleted, please modify it to prevent others from obtaining it or to exclude it from the definition of personal data under applicable laws. If you fail to delete such information, DJI will inevitably access it when providing the service and may delete such data as a result of the service. DJI shall not be responsible for any loss or disclosure of data from any product you have sent back to DJI or any product you have repaired by DJI.

（3）Please do not send back your SD card. If your product needs to be sent back, please ensure the data in your SD card is backed up and/or deleted beforehand. If you fail to delete the data on your SD card, DJI will inevitably access the data when providing the service. DJI shall not be responsible for any loss or disclosure of data from any product you have sent back to DJI or any product you have repaired by DJI.

2. Service Process for Product Accidental Damage
If any DJI products specified in these terms are malfunctioning or damaged, please go to < DJI’s repair services webpage> to submit an “Online Repair Request”. DJI offers either of the following two types of service worldwide, whose availability is subject to your product model, bound DJI Care version, and country or region.
（1）Online Repair Request
Registering your case: Please select “Repair” for the type of service at the time of registration. By selecting Online Repair Request, you need to send in the damaged product to the official DJI Service Center. Once the service center confirms the conditions of your product, you may choose whether or not to use DJI Care Enterprise or DJI Care Enterprise Renew.

Sending back the product: Following the repair request, send your DJI Enterprise device to the designated repair center as specified in the service agreement for the DJI Care Enterprise or DJI Care Enterprise Renew service you purchased. Please ensure that the items to be sent back are eligible for the service as specified in the agreement. Otherwise, DJI has the right to require you to send back such components or reject your replacement request.

Detecting the damage or malfunction: DJI Service Center will detect the damage or malfunction on your products.

Providing Services: After confirming that the damage to your device falls within the coverage of DJI Care Enterprise or DJI Care Enterprise Renew, DJI will send you a repair fee quotation. You can then choose to have your product repaired or replaced:
① DJI Care Enterprise Basic, DJI Care Enterprise Basic (2-Year Plan) and DJI Care Enterprise Basic Renew: After the replacement service is selected, you will receive a quote sheet for replacement. After you confirm the quotation and make the payment, DJI will arrange to send the replacement product.
② DJI Care Enterprise Plus and DJI Care Enterprise Plus Renew: After the replacement service is selected and DJI determines that the replacement falls within the service coverage, a fee equivalent to the repair or replacement cost will be deducted from your coverage amount. If the balance of your coverage amount is insufficient to pay for the repair or replacement fee, you will need to make up for the exceeding amount in order to enjoy the repair or replacement service. After receiving your confirmation, DJI will arrange to send you the repaired or replacement product.
③ If you have selected the replacement service, you need to send the original product back to DJI as proof for providing you with a replacement. DJI will not conduct any incident data analysis on your damaged product in a replacement service.

Signing for the product: Upon completion of the service, DJI will send out the replacement unit or repaired product, which has been automatically bound to the DJI Care Enterprise of your original product. Additionally, the validity period of the covered services, as well as the official warranty period of the original product, will be inherited.

(2) DJI Care Express
Registering the case and paying service fees: By selecting DJI Care Express, you choose to use the product accidental damage replacement service, and agree that DJI will not conduct data analysis for your damaged products during the replacement service and will retrieve your original products as proof of the replacement service. You need to pay the replacement service fee before submitting the case.

Sending back the product: After submitting the case, please send back all damaged product components that are within the service coverage, as specified in the service agreement for your DJI Care Enterprise or DJI Care Enterprise Renew. If you are unable to provide the related components required for the replacement service, DJI reserves the rights to require you to send back such components or reject your replacement request.

Signing for the product: DJI will send you a brand-new or equivalent to brand-new products in performance and reliability immediately upon receipt of your returned product. The replacement unit will be automatically bound to the DJI Care Enterprise of your original product, and the validity period of the covered services, as well as the official warranty period of the original product, will be inherited.

If you return your device according to DJI’s return policy, you may request to cancel the DJI Care Enterprise/DJI Care Enterprise Renew service.
The DJI Care Enterprise/DJI Care Enterprise Renew service cannot be canceled without the return of your bound DJI product, or once you have started using the service.
The DJI Care Enterprise/DJI Care Enterprise Renew service cannot be transferred.