FAQ

Dock

Aircraft

Dock: What is the difference between DJI Dock 2 and DJI Dock?
Compared with DJI Dock, DJI Dock 2 has a significantly reduced size and weight and comes with the exclusive DJI Matrice 3D series drone. It boasts a lightweight design and easy deployment while offering superior operation capabilities and cloud-based intelligent functions. Overall, it significantly lowers the threshold of unattended operation, pushing operation efficiency and quality to the next level.; What is the minimum interval DJI Dock 2 can recharge the aircraft for a second operation? Can DJI Dock 2 automatically replace the aircraft's battery?
Measured with an ambient temperature of 25° C (77° F) and an aircraft battery level of 20% after landing, it takes 32 minutes to charge the aircraft's battery to 90%. Therefore, the minimum interval between two operations is 32 minutes. DJI Dock 2 does not support automatic battery replacement for the aircraft.; Does DJI Dock 2 support one drone with multiple docks and one dock with multiple drones?
DJI Dock 2 does not support one dock with multiple drones. The current firmware does not support one drone with multiple docks. Please refer to the follow-up firmware update information.; Does DJI Dock 2 support edge computing?
Yes, DJI Dock 2 supports the integration of an edge computing module.; What is the maximum wind speed and rainfall in which DJI Dock 2 can continue to operate normally?
The maximum wind speed is 8 m/s, and the maximum rainfall is 2 mm/h.; Can operators manually control the flight and gimbal angle of the aircraft through the DJI FlightHub 2 cloud platform?
Yes. Please refer to the tutorial video for detailed operations.; Which drones does DJI Dock 2 support?
DJI Dock 2 only supports the DJI Matrice 3D series drones.; What conditions will cause the cooling function of DJI Dock 2 to be automatically enabled or disabled?
The cooling function of DJI Dock 2 will be enabled when the ambient temperature exceeds 5° C (41° F) and the aircraft battery temperature exceeds 35° C (95° F). The cooling function of DJI Dock 2 will be disabled when the aircraft battery temperature drops below 30° C (86° F). (If the aircraft battery temperature cannot be detected, the temperature of the internal circulation supply vent will be used as a reference.); What is the media file transfer logic? Can photos, videos, and flight status be sent back in real-time?
After landing, the aircraft will transfer media files to DJI Dock 2. Once the transfer is completed, the aircraft will automatically delete the media files. After DJI Dock 2 receives the media files, it will upload them to the cloud. Once the upload is completed, DJI Dock 2 will also automatically delete the media files. The aircraft does not support transferring media files during flight, but can send back the real-time flight status.; How do I use FlyTo tasks?
Please refer to the tutorial video on FlyTo tasks.; What are the installation environment requirements for DJI Dock 2?
It should be installed in an open environment with electricity and internet at altitudes not exceeding 4,000 meters. For details, please refer to the Installation and Setup Manual.; How is the precision landing of DJI Dock 2 achieved?
The aircraft can precisely locate DJI Dock 2 through the RTK positioning system and positioning marker recognition function. Moreover, the landing pad's new slide-ramp centering design further enhances landing success rates.; How does DJI Dock 2 handle unexpected power outages?
In case of an unexpected power outage, DJI Dock 2 can continue to operate independently for over five hours with the built-in backup battery,* leaving sufficient return and landing time for the aircraft. After a power outage, DJI Dock 2 does not support functions like aircraft charging, air conditioning, dock cover heating, and wind speed gauge heating. Always check malfunctions promptly.

^{* Measured with a fully charged backup battery in a 25° C (77° F) environment.}; How do I purchase DJI Dock 2?
Please contact your local DJI dealer.
Aircraft: What is the difference between DJI Matrice 3D and DJI Matrice 3TD?
DJI Matrice 3D has a tele camera and a wide-angle camera with a mechanical shutter, meeting the needs for 1:500 high-precision mapping tasks. DJI Matrice 3TD, equipped with a wide-angle camera, a tele camera, and an infrared camera, can depict both visible light and thermal images, making it suitable for security and inspection operations.; What is the difference between the DJI Matrice 3D series and the DJI Mavic 3 Enterprise series?
The DJI Matrice 3D series is specifically designed for DJI Dock 2. Compared with the DJI Mavic 3 Enterprise series, it offers an increased flight time of up to 50 minutes* and features a waterproof body, a GNSS/RTK antenna, as well as lens defogging and wireless charging functions.

^{* Measured in a controlled test environment. Specific test conditions are as follows: flying forward at a constant speed of 46.8 kph in a windless laboratory environment at 20 meters above sea level, in photo mode (without photo-taking operation during flight), with Obstacle Avoidance Action set to Off, and from 100% battery level until 0%. Results may vary depending on the environment, actual use, and firmware version.}; Can I use a remote controller to manually control the DJI Matrice 3D series?
Once the DJI RC Pro Enterprise and DJI Matrice 3D series are paired, users can proceed with manual control.; Can the DJI Matrice 3D series be used with other docks?
No. It can only be used with DJI Dock 2.; Does the tele camera on DJI Matrice 3D support mapping without GCPs?
No, but the wide-angle camera on DJI Matrice 3D supports mapping without GCPs.; Are the DJI Mavic 3 Enterprise series accessories compatible with the DJI Matrice 3D series?
Only the DJI RC Pro Enterprise is compatible.; Does the DJI Matrice 3D series support Hyperlapse, ActiveShots, and Timelapse?
No.; Does the DJI Matrice 3D series support precision mapping?
DJI Matrice 3D can meet the requirements of 1:500 high-precision mapping operations. If DJI Matrice 3TD is used for mapping operations, the model accuracy cannot meet the high-precision mapping requirements, so DJI Matrice 3D is recommended instead.; What precautions should be taken when using the infrared camera of DJI Matrice 3TD?
Do not expose the infrared camera lens to strong sources of energy, such as the sun, lava, or laser beams. Otherwise, the camera sensor may be burned, leading to permanent damage.; Can I use the DJI Matrice 3D series across countries or regions?
No. Please confirm the applicable countries and regions with your dealer before purchasing.; Does the DJI Matrice 3D series support the installation of third-party payloads?
Equipped with an E-Port, the aircraft supports connection to third-party payloads like loudspeakers and spotlights to achieve more functions. Moreover, the E-Port Lite on the aircraft supports the connection of a parachute, effectively ensuring flight and personnel safety.

^{Loudspeakers, spotlights, parachutes, and other third-party payloads are sold separately.}; Why do the propellers of the DJI Matrice 3D series rotate slowly before takeoff?
Before takeoff, the DJI Matrice 3D series will slowly rotate the propellers for a few seconds. During this rotation process, the aircraft will check the integrity of the propellers through the lenses. If there is any damage larger than 10 mm on the propellers, the takeoff will be suspended to ensure flight safety.; Why do I hear a sound coming from the frame arms when I shake the DJI Matrice 3D series?
The DJI Matrice 3D series has particle dampers installed in the LED covers at the end of the frame arms to dampen frame arm vibration, ensuring reliable, long-time flight in various environments. It is normal for the particle dampers to make a sound when shaken.