FAQ

Basic Service

Value-Added Service

Basic Service: Which devices are supported?
Supported models: Currently compatible with the DJI Mavic 3 Enterprise Series (currently not compatible with the DJI Mavic 3 Multispectral Edition), Matrice 350 RTK, the Matrice 30 Series, and Matrice 300 RTK flight platforms, and also supports DJI Dock 2 (including the Matrice 3D Series) and DJI Dock (including the Matrice 30 Series Dock Version).

Zenmuse H30, Zenmuse H30T, Zenmuse H20, Zenmuse H20T, and Zenmuse H20N.; What is the maximum number of devices that can be connected at the same time?
There is no limit to the number of devices connected, and the operating status of each device can be viewed in real time.; What is the maximum number of livestream channels supported at the same time?
There is no limit to the number of livestreams, and the actual use depends on the downlink bandwidth of the broadcasting end network.; What images are displayed on a livestreaming platform?
The images of FPV Camera and current gimbal payload are currently supported.; Is there any sound in the livestreaming?
No sound is provided.; Can livestream videos be saved and downloaded?
Yes, it supports livestream video recording. The recorded data can be viewed and downloaded from the library. The downloaded files are in M3U8 format, video player that support this format is required.; What is the delay in the livestreaming generally?
If the network connection is good, the delay should be less than 1 second.; Does it support simultaneous transmission of M300 dual gimbal image?
Not supported at the moment.; Which brand of cloud server is used?
Amazon Web Services.; How to guarantee data security of users?
1. The access link is provided with multi-layer protection mechanisms, including but not limited to RASP, WAF, one-device-one-key and so on, to ensure that the server will not be attacked and to prevent any disclosure of important information.
2. The service hosting is secure, and FlightHub 2 uses Amazon as the cloud computing and storage service provider, which is ISO27001/27017/27018 certified.
3. DJI has strict SOPs for operation and maintenance systems. It closely follows the principle of the least authorization to strictly control permissions, and is ISO27001 certified.; Which protocol is used for data transfer?
It supports http, mqtt and ws, and every link is TLS encrypted to ensure data security.; Will the aircraft log be recorded or synchronized? Is the log record viewing function available?
Not supported at the moment.; Is it compatible with DJI accounts?
DJI FlightHub 2 uses the DJI Unified Account, so there is no need to create/activate an additional DJI account.; Which operating systems are supported? Are there any requirements for which browser to use?
Windows, Mac, Android, iOS and other systems are supported. It is recommended to use Chrome, Safari, Edge or Firefox browsers for access.; Can I import and display external map layers into DJI FlightHub 2?
DJI Flighthub 2 support external points, lines, and surfaces to be imported in KML format. The import of other layer information such as TIFF, models, etc. is not supported at the moment.; Can the aircraft motions be controlled or the gimbal angle adjusted?
Not supported at the moment.; Is FlightHub 2 an iterative version of DJI FlightHub? What are the differences between these two?
FlightHub 2 is a brand new drone task management platform and is not an iterative version of DJI FlightHub. FlightHub 2 focuses on task monitoring, execution and command. It offers real-time situational awareness and synchronizatino through a cloud platform, while DJI FlightHub focuses more on the statistics and management of drone data.; Where are the DJI Flighthub 2 cloud servers located?
Flighthub 2 servers are located in Virginia, USA, with additional servers in other locations to be added subsequently according to user demand. For latency-sensitive services such as live video streaming, global server optimization is implemented to significantly reduce network latency.; What are the system requirements for accessing DJI FlightHub 2 via a web browser?
Computer Requirements: The CPU should be Intel i5 8th Generation or higher, with 8 GB or more of memory, a dedicated graphics card, and a screen resolution of 1920×1080 or higher.
Browser Requirements: Chrome version 92 or higher (recommended), Safari version 13 or higher, or Firefox version 90 or higher.
Additionally, it is recommended to have a network bandwidth of at least 50 Mbps. (These requirements apply to both FlightHub 2 and FlightHub 2 On-Premises Version.)
Value-Added Service: DJI FlightHub 2 has officially adjusted its policy on free quotas for device binding as of November 7, 2024. What are the new changes?
1. Changes to the allocation logic:
(1) Organizations can receive free quotas when binding a device (dock or aircraft) for the first time.
(2) An organization can only receive free quotas once. If an organization has already received free quotas, it cannot receive them again when binding additional devices.
(3) A device can only receive free quotas once. If a device has already received free quotas, it cannot receive them again when re-bound to another organization.

2. Changes to the amount and validity of free quotas:
(1) The amount of free quotas will no longer vary by device type. All devices will receive 100GB storage space, 5000 livestream minutes, and 3000 mapping images.
(2) The validity period for the free quotas is 3 months. Any free quotas received under the previous policy will remain usable until they are exhausted or have expired. If you have any questions or suggestions, please feel free to contact us.; If the number of projects created or media files uploaded exceeds the limit of the standard version, will the data be automatically deleted after the free trial expires? For example, the project number exceeds five, model number exceeds one, or used storage exceeds 5 GB.
Data will not be deleted after the free trial expires, but the usage of certain features will be restricted if the resources provided by the standard version are used up.
For example, if the used storage exceeds the limit, you will not be able to upload photos or models. Free up the space before uploading.
If the number of projects created exceeds the limit, the created projects are not affected, but you will not be able to create new projects.
If there are more than one model in a project, only one model can be overlaid on the map at a time.; Can I view the available resources of an organization including the livestream minutes and storage space in DJI FlightHub 2?
Yes. After logging into FlightHub 2, you can go to My Organization > Organization Settings to view the package purchase records and resource usage details, including livestream minutes, storage space, and cloud mapping images. You can also export the usage details locally.; How is the livestream time consumption calculated?
The livestream time is calculated based on the total watch time of the audience.; Can I continue livestreaming if the livestream minutes are used up? Will I be prompted when the livestream minutes are insufficient?
When the livestream minutes are used up during a livestream, you can continue the livestream, but the excess amount will be calculated and displayed in the remaining livestream minutes panel. Once you purchase a new package, the minutes exceeding the quota will be deducted from the package.
When the available livestream time is less than 60 minutes, a message indicating insufficient livestream minutes will be displayed in DJI FlightHub 2. You can also view details from My Organization in DJI FlightHub 2 or the cloud service screen in DJI Pilot 2.; Does real-time mapping consume the mapping image quota?
Yes, real-time mapping and cloud mapping of 2D and 3D models will both consume the mapping image quota.; How is the cloud mapping images consumption calculated?
The images collected from a cloud mapping task in DJI Pilot 2 will take up the mapping image quota. The quota will only be deducted if the mapping task completes successfully. You can view the used cloud mapping images in Map.; If I run out of the mapping image quota during a mapping task, will the task be stopped immediately? Will I be prompted?
When the mapping task is in progress but the number of mapping images is used up, the task will not be stopped, but the excess amount will be calculated and displayed in the remaining mapping images panel. Once you purchase a new package, the image number exceeding the quota will be deducted from the package.
When the available mapping images are less than 400, a message indicating insufficient images will be displayed in DJI FlightHub 2, and the remaining image number will also be highlighted in DJI Pilot 2 and DJI FlightHub 2.; What is the logic behind cloud storage consumption?
The consumption of cloud storage includes:
1. Media Files: Photos and videos uploaded from Pilot 2, docks, and local sources, as well as compressed files.
2. Models: 2D and 3D models created via cloud mapping, and those uploaded to the cloud.; When the storage space is insufficient, will the livestream recording and data uploading be affected? Will I be prompted?
When the storage space is used up during the livestream recording and data uploading, the process will not be interrupted. After that, the livestream recording and data uploading will not be available, and you will also be prompted that the remaining storage space is insufficient.
When the available storage space is less than 1 GB, a message indicating insufficient space will be displayed in DJI FlightHub 2, and the remaining storage will also be highlighted in DJI Pilot 2 and DJI FlightHub 2.; Will I be prompted when the storage space is full or insufficient?
There will be notifications in both DJI Pilot 2 and DJI FlightHub 2.; How to activate the DJI FlightHub 2 services?
Follow the instructions below to activate the services:
1. Log in to DJI FlightHub 2 and click My Organization on the upper right corner.
2. Click the Organization Settings icon of the organization that needs to be upgraded.
3. Click Activate Service to enter the service activation page.
4. Confirm the organization name and enter the activation code.
5. Click Activate to complete the activation process.; How long is the validity period of the DJI FlightHub 2 services?
There is no time limit to the unactivated service. Once the service is activated, the validity period starts from the activation date.
The professional version is available in both monthly and yearly subscriptions. The validity period is 1 month (30 days) or 1 year (365 days) and can be added up if multiple services are activated.
There is no time limit to the usage of the livestream minutes and cloud mapping images provided by the recharge packages.
The validity period of the storage space upgrade package is 1 year from the activation date.; If I do not use all the resources provided by the DJI FlightHub 2 Professional Version that month, can I continue using them the following month?
Unused livestream minutes and mapping images can be rolled over into the following month but cannot be extended to the month after.
When the Professional Version expires, all unused resources within will become invalid.; Can I use the professional version and recharge package at the same time?
Yes. You can use both services at the same time. The resources provided in the professional version, including the livestream minutes, number of cloud mapping images, and storage space, will be consumed first.; Where can I view the details of the purchased services of an organization?
Go to My Organization > Organization Settings to view the service details and purchase history of the selected organization.; Can I transfer the service to another organization after the service is activated?
No. Once the service is activated, you can no longer transfer the service to another organization.; Can I ask for a refund for the purchased service?
If you do not activate the service within 7 days of purchase, a refund can be requested. However, if you have already activated the service or purchased the service for more than 7 days, the refund will not be available.; How are free quota and quota in the packages consumed?
The system will prioritize using resources that are about to expire. Free quota gifted upon device binding, Livestream Recharge Package, and Mapping Recharge Package have unlimited validity periods. Therefore, the resources included within the Professional Version will be used first, after users activate it, and before any additional quotas are used.